Helpdesk Specialist II

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors.We'retrusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies. Job Summary Kymber is seeking an experiencedHelpdesk Specialistwho will provide advanced technical advice and guidance on company technical software and hardware. Responsibilities and Duties First-level supportofall inbound calls, generating an Incident for allnew issues. Provides Tier I and II technical software,hardwareand network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organization’s products and services. Usesautomated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and mayprioritize forproper action. Resolves problems or contacts more senior technicalsupportas necessary. Supports users by fulfilling individual requests for information and/or training in theutilizationof the various databases available. Conducts technical research forsourceof informationrequiredin support ofrequest forinformation related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs usersinthe use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/oridentifyand correct the core problem Qualifications and Skills High SchoolDiplomawith 4 Years Experience (or2years experiencewithanAssociatesdegree,0years experiencewithaBachelorsdegree or higher) Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one Security+ Certified CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program Ability to work in a 24/7/365 environment including holidays Strong customer service andcommunications skills Familiar with Service Desk supportmethodology Specialized Experience CompTIAA+ certification or equivalent p preferred HDI certification or equivalent preferred Relevant technical certifications preferred Familiar with ITIL Benefits and Perks Medical, Vision, and Dental Plans Paid Holiday and Personal Time Off 401K plan Life Insurance Education and Training Assistance Program Incentive Plans and Referral Bonuses Employee Assistance Programs Equal Employment Opportunity Kymber Consulting Group, LLC is an equal opportunityemployerand all qualified applicants will receive consideration for employment without regard torace, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Kymber Consulting Group