Move In Coordinator

Move-In Coordinator

The Move-in Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Sales and Marketing Director. The Move-in Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents. This position reports to the Director of Sales & Marketing.

Principal Duties

• Assists and guides future residents in available selections (kitchens, flooring, colors, upgrades)
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction / physical plant changes.
• Collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders.
• Works in conjunction with the other team members to ensure accurate reporting of occupancy, reservations and upcoming move-outs.
• Prepares closing documentation and internal communication timely and accurately.
• Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in
• Develops and updates as needed the community move-in resource guide.
• Staff the office to meet business needs which may include evenings, weekends and holidays.
• Works with Marketing and Sales Director on the internal transfers of current residents between same levels of care and transfers to higher levels of care
• Works with Plant Operations to ensure available inventory is show ready for Marketing Director and Residency Counselor
• Participates in marketing events as directed by the Marketing and Sales Director.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
• Influences hospitality focused environment throughout the community
• Always maintains a professional appearance.
• Utilizes Sherpa (CRM) as appropriate.
• Ability to travel to customer home as needed to advance the sale and visit residents away from the community.
• Other duties as assigned.

Qualifications

Minimum three years related work experience. Minimum requirement of a high school degree or equivalent (preferably Bachelor's degree). Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives while meeting deadlines. Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relation skills are essential. Proficient in the use of various software including all Microsoft Office applications. Strong written and verbal communication skills. Excellent keyboarding and proofreading skills. Competent in organizational and time management skills.

Physical Requirements/Working Conditions

• This position requires the ability to walk, stand and talk frequently.
• Must be able to push/pull up to 40lbs, lift to 35lbs.
• Ability to work in a fast-paced, high-performance environment with multiple priorities.
• Must be able to concentrate with frequent interruptions.
• Normally works in well-lit, comfortable surrounding
• Must be able to tour through the entire community including the ability to push an individual in a wheelchair.