Business Operations Manager

Help shape how we deliver a safe, consistent, and trusted dealer experience for our customers. In this role, you will turn performance signals and market events into clear actions that protect customers and the business. You will partner across teams to strengthen oversight, improve processes, and drive accountability. Your work will help reduce reputational, financial, operational, and regulatory risk while supporting growth. Job summary As a Business Operations Manager in Chase Auto Business Oversight, you will proactively assess, monitor, and oversee retail and partnership dealers and retailers across performance, profitability, efficiency, and customer experience. You will help us safeguard the dealer-related customer experience across originations and servicing while ensuring we follow procedures and meet regulatory obligations. You will work with partners across the business, Risk, Legal, Compliance, and Controls to identify issues early, drive corrective actions, and escape when needed. You will join a team that values thoughtful challenge, strong controls, and practical solutions that improve outcomes for customers and the firm. Job responsibilities Monitor dealer performance using defined metrics to identify underperformance, outliers, and potential conduct or practice concerns Escalate risks, drive corrective action plans, and recommend relationship exit when appropriate Assess negative media and industry events for potential impacts to auto policies and procedures Lead impact assessments, recommend changes, and manage execution of related process updates Support new business models by partnering with stakeholders to ensure dealer agreements and oversight frameworks address model-specific risks from onboarding onward Collaborate with functional partners to develop or enhance dealer monitoring processes that measure adherence to established requirements and guidelines Identify and implement process improvements, best practices, and productivity enhancements to drive operational efficiency Required qualifications, capabilities, and skills 10 years of functional industry experience in auto finance spanning originations (sales, credit, and funding) and risk management Demonstrated ability to understand and analyze complex business processes using structured, logical problem-solving Demonstrated ability to synthesize large datasets into decision-ready insights and executive-ready presentations Demonstrated ability to communicate clearly and effectively in writing and verbally, including with senior stakeholders Demonstrated commitment to a strong control environment and adherence to risk and control standards Demonstrated ability to lead work independently and collaboratively, applying sound judgment and accountability Preferred qualifications, capabilities and skills Bachelor’s degree #J-18808-Ljbffr JPMorgan Chase & Co.