Billing Analyst

Job Description

Job Description

We are looking for a detail-oriented Billing Analyst to support utility billing operations in Massachusetts. This is a long-term contract opportunity suited for someone who brings strong analytical judgment, a collaborative mindset, and the ability to manage sensitive account information with accuracy. The person in this role will help establish and validate newly billed water and sewer accounts, work closely with internal partners to confirm account details, and provide dependable support during a high-volume billing period.

Responsibilities:
• Review property and account records to identify billing gaps and prepare water and sewer accounts for initial invoicing.
• Create and update customer billing profiles in Munis while maintaining accurate account and service information.
• Coordinate with treasury and other internal stakeholders to verify ownership, balances, and account status before bills are issued.
• Support the rollout of first-time bills for a large group of accounts and track activity according to required timelines.
• Investigate discrepancies in billing data, resolve account issues, and document findings with a high degree of care.
• Respond to customer and internal inquiries related to charges, account setup, and billing history in a thorough and organized manner.
• Perform data entry and accounts receivable support tasks to help maintain complete and reliable financial records.
• Contribute positively to the onsite team environment by communicating clearly, staying organized, and assisting where needed during peak workloads.• 4+ years of experience in billing, accounts receivable, or a related financial operations role.
• Hands-on experience working with billing systems such as Tyler Technologies Munis; exposure to Aderant or Costpoint is helpful.
• Strong data entry accuracy and the ability to review large volumes of account information with diligence.
• Demonstrated critical thinking skills with the ability to research issues and make sound decisions based on available information.
• Customer service experience with the ability to handle questions and resolve concerns professionally.
• Comfortable working onsite five days per week in Somerville, Massachusetts.
• Able to collaborate effectively with cross-functional teams and maintain a positive, team-oriented approach.