Lead File Clerk

Lead File Clerk

Duties include, but are not limited to the following:

• Distribute and balance the workload among employees in accordance with established workflow, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
• Keep in touch with the status and progress of work, and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly.
• Instruct employees in specific tasks and job techniques and make available written instructions, reference materials, and supplies.
• Provide information to the supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs.
• Perform the receipt, scanning, uploading, indexing, and destruction of non-electronic health records, electronic health records, and administrative information for the Scanning Unit.
• Utilize computer (PC) applications, as well as Computerized Patient Record System (CPRS), VISTA applications, and intranet and internet websites.
• Assist in the training of staff if new applications are implemented.
• After the scanning, uploading, and indexing process is complete, conduct random and monthly quality assurance audits to ensure the integrity of scanned images.
• Sorts loose medical record documents received daily, scans, uploads, and indexes materials accordingly, on a timely basis and within established guidelines, and makes the proper disposition of documents.
• Maintain a daily productivity log of scanning, uploading, and indexing activities for all scanning staff.
• Research, request, and return archive records.
• Maintain, update, and inform the Records Manager about any changes made to file transfer documentation.
• Conduct follow-up activities, which require tact and persistence when information is not received in a timely fashion.
• Resolve simple, informal complaints of employees by referring others to the supervisor.
• Promote a positive image of this Medical Center with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customers' needs in a positive and efficient manner.
• Collaborate with other co-workers when needs arise.

Work Schedule: Full-Time, Monday - Friday, 07:30 am - 4:00 pm

Virtual: This is not a virtual position.

Position Description/PD#: Lead File Clerk/ PD04028A

Relocation/Recruitment Incentives: Not Authorized