Welcome Desk Concierge

Job Description

Job Description

Welcome Desk Concierge

Location: St. Petersburg, FL

Type: Part Time / Full Time | Reports to: Operations Manager

Compensation: $20/hour

Welcome to St. Pete Athletic.

We’re not just operating a club—we’re building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis—it’s a place to play, connect, and belong.

But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we’re looking for Welcome Desk Concierges who live and breathe that philosophy.

The Opportunity

As the Welcome Desk Concierge, you are the face of St. Pete Athletic and the first impression for every member and guest. Your polished professionalism, engaging energy, and genuine hospitality set the tone for an elevated experience.

You’ll orchestrate check-ins, manage reservations, handle athletic operations and serve as the central guide for all amenities—ensuring every guest journey is seamless, personalized, and aligned with the club’s luxury standards. This is a role for someone who thrives in guest-facing moments, anticipates needs before they’re spoken, and delivers every interaction with warmth and precision.

Key Responsibilities

Luxury Guest Engagement

·         Welcome members and guests with warmth, eye contact, and a genuine smile, using names whenever possible.

·         Escort guests to their destination when business allows, ensuring a personalized arrival.

·         Anticipate needs by observing cues and proactively offering towels, schedules, or food & beverage recommendations.

·         Provide thorough orientation so members and guests can take full advantage of amenities.

·         Resolve guest concerns gracefully and promptly, escalating to leadership as needed.

·         Act as a brand ambassador by communicating upcoming events, programs, and member benefits.

Front Desk and Athletic Operations

·         Manage check-in/check-out processes for courts, dining, retail, and event registrations with accuracy.

·         Maintain real-time accuracy of reservations and arrivals in the Club Management System.

·         Verify membership credentials, guest passes, and bookings, ensuring zero entry errors.

·         Handle phone calls and email inquiries with professionalism, clarity, and warmth.

·         Process payments accurately and efficiently.

·         Manage lobby and athletics flow during peak times, balancing efficiency with discretion and guest comfort.

-Ensure guests and members are abiding to all athletic operation rules, court play is flowing smoothly and most important everyone is enjoying their time on the courts.

Presentation & Readiness

·         Monitor lobby and front-of-house areas to ensure cleanliness, organization, and alignment with brand standards.

·         Execute opening and closing procedures, including restocking, system checks, and readiness walkthroughs.

·         Maintain Lost & Found, document incidents, and submit reports to leadership.

·         Relay VIP arrivals and special requests immediately to managers and department leads.

Collaboration & Communication

·         Serve as the central liaison between guests and internal teams—culinary, retail, courts, and events.

·         Coordinate with departments to fulfill guest requests seamlessly.

·         Communicate clearly and courteously with colleagues to ensure smooth handoffs.

·         Attend pre-shift briefings to review VIP guests, special events, and priorities.

Standards & Safety

·         Uphold confidentiality and member privacy in all interactions.

·         Follow all health, safety, and sanitation guidelines.

·         Assist with emergency protocols during medical, fire, or weather-related incidents.

·         Embody the club’s style standards: polished uniform, approachable posture, and professional demeanor.

·         Ability to stand for extended periods, lift up to 30 lbs, and move throughout the facility as needed.

Who You Are

·         You thrive in guest-facing roles and love creating positive first impressions.

·         You’re polished, professional, and approachable.

·         You’re detail-oriented and reliable with strong communication skills.

·         You’re calm under pressure and solution-focused.

·         You see hospitality as a craft, not just a job.

Our Promise to You

·         At St. Pete Athletic, we want this to be one of the best jobs you’ve ever had. That means:

·         A supportive team culture built on kindness, excellence, and joy.

·         Opportunities to learn across multiple areas of hospitality.

·         The chance to be part of a community that values connection as much as service.

Compensation & Benefits

·         $20/hour.

·         Opportunity to enroll in company health insurance plans.

·         Flexible scheduling (part-time or full-time).

·         Opportunities for advancement in an opening club.

·         Employee discount for club membership (includes F&B and retail preferred pricing).

Sound Like You? Let’s Talk.

If you’re ready to join the team that’s setting a new bar for hospitality in Tampa Bay, we’d love to meet you.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.