Service Advisor

Better Collision Centers is expanding to the Grand Strand — and we're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a ground‑floor opportunity to help build something from day one. We need someone who earns trust naturally, communicates clearly, and takes ownership of every customer's experience from start to finish. If you're the kind of person customers remember by name — keep reading. The Role You own the repair from keys to keys — from the moment a customer drops off their vehicle to the moment you hand the keys back. Build real relationships with customers and keep them informed throughout the repair Coordinate with technicians to keep production moving Delegate work orders and ensure repairs stay on schedule Order parts and manage supplements Handle estimates, authorizations, and documentation Deliver vehicles back to customers with confidence This role is equal parts relationship builder, communicator, and coordinator. You're the person who makes sure nothing falls through the cracks — and the face customers trust. What We're Looking For Experience in collision repair, automotive, or customer service A natural relationship builder — someone customers and coworkers want to work with Strong communication skills — with customers and technicians Organized, detail‑oriented, and able to juggle multiple repairs at once Familiarity with CCC One, Mitchell, or similar estimating systems preferred Someone who takes ownership and follows through Pay & Benefits Base pay plus incentives Paid weekly Up to 14 days PTO annually (prorated in first year; available after 90 days) 1 Floating Holiday upon hire Health, dental, and vision insurance Voluntary life insurance Short‑term and long‑term disability Growth opportunities — this company is expanding fast Our Core Values Culture‑First Excellence – Trust, transparency, accountability. Continuous Growth & Innovation – Standing still is not an option. Operational Agility – Flow beats hurry. Relentless Quality & Safety – No shortcuts. Ever. Empowered Team Ownership – We rise by lifting each other. Career Path Service Advisors can grow into Estimator, Office Manager, or General Manager roles as they develop their skills and industry knowledge. Ready to be part of something new? Apply now. Requirements High school diploma or equivalent Must be able to work in a fast‑paced shop environment Valid driver's license #J-18808-Ljbffr