Service Manager | High-Volume Iconic Steakhouse | NYC
One Haus
Job Description
Job Description
Service Manager
New York City, NY
Reports to: Assistant General Manager /General Manager
Salary: 90-95K
About the Role : One of New York's most iconic and enduring fine
dining institutions, is seeking a hands-on Service Manager to lead the floor and elevate the
guest experience night after night. This role is built for someone who lives and breathes
hospitality — a true service-first leader who also understands the operational backbone of a
high-volume steakhouse, from liquor stock to nightly close-out procedures.
Key Responsibilities
- Own the guest experience on the floor: table touches, VIP recognition, and resolving
service issues in real time
- Lead, coach, and develop the FOH team — servers, runners, and bussers — to maintain
Gallagher's standard of service excellence
- Set the floor for service each shift, manage seating flow, and support the host stand
during peak periods
- Assist with ordering, receiving, and organizing liquor and beverage stock; monitor par
levels and rotation
- Manage nightly close-out procedures — cash reconciliation, POS close, end-of-night
reporting, and securing the space
- Partner with the kitchen to ensure smooth pacing and communication between FOH and
BOH
- Uphold and enforce all health, safety, and alcohol service compliance standards
- Support pre-shift meetings and ongoing service training
- Step in to support beverage and bar operations as needed
Ideal Candidate Profile
- 3+ years of management experience in a high-volume, fine dining or steakhouse
environment
- Service-obsessed leader with a genuine passion for hospitality and guest experience
- Comfortable with the operational side of the business — inventory, stock management,
and closing procedures
- Strong presence on the floor; leads by example and thrives during high-volume,
high-pressure service
- Experience with POS systems, cash handling, and nightly reporting
- NYC elevated dining or steakhouse background strongly preferred but not required
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