Customer Service Representative
Angkas
Join our team at Angkas and help us provide exceptional customer service to our valued customers!
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.
As a Customer Experience Associate , you will be responsible for
Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.
You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.
Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
Participate in ongoing training and development programs.
Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
Adhere to company policies and procedures.
Requirements
At Angkas, we are looking for a Customer Experience Associate who possesses:
- At least 6 months of customer service experience or any client facing roles
- Excellent communication skills in Tagalog and English
- Ability to work on a shifting schedule and amenable to work onsite 5x a week
- Amenable to start in a project based contract
- Fresh graduates are also welcome to apply!
_ Interview process includes: 1 day hiring process! You may expect the following assessments; _
Mock call assessment
Typing test (passing 35wpm)
Benefits
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Vacancy posted more than 2 months ago
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