Customer Service Supervisor

Warehouse Supervisor Responsible for supervising warehouses supporting distribution, manufacturing or site services such as MRO or delivery services in Lake County. Ensure the Manager's expectations for routine activities are met and may manage medium projects within the area. Responsible for ensuring facilities meet AbbVie external or internal customer expectations and support. Expected to maintain all Quality, Regulatory, Financial and Global Trade compliance expectations for the area and must ensure full compliance with FDA, DEA, OSHA, GTC, TSA and other regulatory expectations. Maintain efficient and compliant operations to ensure readiness to meet any internal, customer or regulatory audit. Required to maintain a safe and secure facility ensuring employee safety and product integrity. The Supervisor is expected to meet assigned goals and KPI's and assure capacity, systems and technology is capable of supporting the assigned area. Responsibilities Ensure area compliance with applicable Corporate and Divisional Policies and procedures Be able to troubleshoot and execute problem solving with minimal supervision Ensure daily, weekly and monthly assignments are completed per schedule Ensure direct reports are appropriately trained to complete assigned tasks and complete formal written and verbal performance reviews as scheduled Monitor daily work operations and provides direction to supervisors, group leaders, or other staff to achieve unit or departmental goals Interact with internal and external customers, by meeting regularly, responding to requests and explaining procedures Develop work schedules for department by assessing priorities, workload and available resources. Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual change Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments, facilitates others participation in the continuous improvement program, and investigates and solves basic problems that impact work processes and personnel within a unit or department Qualifications Bachelor's degree preferred with 5 years of related work experience or equivalent combination of education and work experience 5 or more years supervisory or relevant experience Required to attain Controlled Drug Agent status gained by passing the security screening process and training processes depending on department Must be able to read and understand Procedures written in English Additional Information The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: Recruitment Fraud Alert AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process. If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks. If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately. Protect yourself by verifying job offers and communications. Your safety is important to us. Pay Range: $84500 - 162000 USD Where We Work Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.