Desktop Support Technician II

Desktop Support Technician

Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact.

As our Desktop Support Technician for our IT team in Los Angeles, you'll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience.

Why Psomas

• Shared Success: An ownership culture that rewards long-term thinking and doing what's right.
• Retirement Benefits: Company-funded ESOP + 401(k) with immediate match.
• Career Growth: Clear pathways, coaching, training, and professional development opportunities.
• People-First Culture: Collaborative teams that value teamwork and invest in employee success.
• DTLA Perks: Company-paid parking in downtown Los Angeles.
• Meaningful Work: Support the technology and systems that help teams successfully deliver impactful projects and services across the organization.

What You'll Do

As our Desktop Support Technician, you will provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization. You will support Windows devices, Microsoft 365, engineering applications, and endpoint management solutions while assisting with day-to-day IT operations.

• End User Support & Troubleshooting Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting hardware, software, connectivity, and printing issues. Deliver timely support both remotely and in person while maintaining a high level of customer service.
• Systems & Application Support Support Microsoft 365, Windows 10/11, and common business applications. Install, configure, and troubleshoot software, including engineering applications such as Autodesk products. Experience supporting AutoCAD, Civil 3D, or similar applications is a plus.
• User Account Administration Manage user onboarding and offboarding activities, password resets, multi-factor authentication, Active Directory user accounts, Microsoft Entra ID, and access-related support tasks.
• Endpoint Management Deploy, configure, and maintain endpoint devices using Microsoft Intune and Microsoft Endpoint Configuration Manager (SCCM/MECM). Assist with device imaging, software deployments, Windows updates, and endpoint lifecycle management.
• Documentation & Ticket Management Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication, accurate documentation, and effective issue tracking.
• Team Collaboration & Operational Support Partner with IT and HR teams on employee onboarding, equipment deployments, office technology initiatives, and other support activities. Participate in IT projects and provide occasional after-hours support as needed.

Required Qualifications

• High School Diploma or GED required; Associate degree in Information Technology or related field preferred.
• 3+ years of desktop support or help desk experience in a Windows environment.
• Experience supporting Windows 10/11 and Microsoft 365.
• Working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, and SCCM/MECM.
• Basic understanding of cloud technologies and Microsoft 365 administration.
• Experience supporting hardware, software, printers, and mobile devices.
• Strong troubleshooting, communication, customer service, and time management skills.
• Ability to travel between regional offices and provide occasional after-hours support.

Preferred Qualifications

• Experience supporting Autodesk products such as AutoCAD, Civil 3D, or Revit.
• Experience working in an engineering, architecture, or consulting environment.
• Microsoft certifications related to Windows, Microsoft 365, or Endpoint Management are a plus.

Compensation & Benefits

• Compensation: $25-$28/hour (commensurate with experience)
• Time Off: 3 weeks PTO plus 8 paid holidays
• Career Development: Career pathing, ongoing training, and professional development opportunities
• Total Rewards: Comprehensive medical, dental, and vision coverage for employees and qualifying family members, along with employee ownership and retirement benefits.

Our Hiring Approach

Our recruiting team reviews every application personally and will keep candidates informed throughout the process. If a candidate's background aligns with what we need, we'll reach out to discuss next steps.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.