Customer Service Associate

Veterinary Customer Service Representative

Birkdale Animal Hospital is seeking a compassionate, organized, and customer-focused Veterinary Customer Service Representative to join our team in Huntersville, NC.

As the first point of contact for our clients and patients, you play a vital role in creating a welcoming and positive experience. Our ideal candidate is friendly, dependable, and thrives in a fast-paced environment while delivering exceptional client service.

What You'll Do

• Greet clients and patients warmly, both in person and over the phone
• Schedule appointments and manage the daily appointment calendar
• Respond promptly and professionally to client inquiries via phone, email, and text
• Check clients in and out efficiently while processing payments accurately
• Maintain detailed and accurate patient records within the practice management system
• Provide information about hospital services, wellness plans, policies, and procedures
• Collaborate with veterinarians and support staff to ensure seamless communication and outstanding patient care
• Assist in resolving client concerns with empathy and professionalism
• Support daily front desk operations and help maintain a clean, organized reception area

What We're Looking For

• Previous customer service or veterinary reception experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency and the ability to learn veterinary software systems
• Ability to remain calm and professional in a busy environment
• Passion for providing exceptional client service and compassionate care for pets and their families

Why Join Birkdale Animal Hospital?

At Birkdale Animal Hospital, we are committed to delivering high-quality veterinary care while fostering a supportive and collaborative workplace culture. We value team members who are dedicated to building strong relationships with our clients and making a difference in the lives of pets every day.

If you enjoy working with people and animals and are looking for a rewarding part-time opportunity, we'd love to hear from you.