Customer Service Associate

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, youll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrums reputation for excellence. How Youll Make an Impact Address customer billing questions and efficiently process payments Present and discuss Spectrum products and services to meet customer needs Interact professionally to represent Spectrums commitment to quality Resolve customer concerns in alignment with company policies Remain knowledgeable about Spectrum services to provide informed assistance Accurately document customer account records Participate in coaching sessions and adhere to work schedules Working Conditions Normal office environment What Youll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience Experience providing core basic customer service to external customers Skills Ability to read, write, speak and understand English Preferred Qualifications Experience 6 months customer service or related experience 6 months of heavy volume phone experience 6 months working with computers and software applications Experience in cable operations or telecommunications call center Skills Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service LI-MY1 CCM118 2026-77271 2026 Here, our employees dont just have jobs, they're building careers. Thats why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here Were committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.