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Healthcare Call Center QA Lead

USA CLINIC SL

USA Clinics Group in Northbrook, IL seeks a Quality Assurance Manager to lead our QA program within the Call Center Support Team, driving high-quality performance and exceptional patient experience across inbound and outbound communications. You will coach QA Specialists, maintain scorecards, analyze performance trends, and partner with training and operations to implement continual improvements. Some weekend coverage may be required. #J-18808-Ljbffr USA CLINIC SL

Vacancy posted 2 days ago
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