Quality Assurance Manager

Join WITRON as a Quality Assurance Manager! Job Summary As a Quality Assurance and Continuous Improvement Manager at WITRON, you are responsible for leading the organization’s quality and process improvement functions at a managerial level. This role operates in a managerial capacity, overseeing the development, implementation, and continuous enhancement of quality systems and operational processes. Leads the definition and achievement of quality and performance metrics, while driving enterprise-wide continuous improvement initiatives to optimize operational processes. Identifies organizational needs and develops key talent to strengthen quality, efficiency, and overall performance. Ideal Candidate Profile The ideal candidate is a highly disciplined, strategic quality leader with deep WIOSS expertise and a proven track record in driving compliance and operational excellence. You excel in leading quality assurance for complex site deployments, ensuring readiness, mitigating risk, and delivering sustainable results. With strong executive judgment, you identify gaps, implement corrective actions, and lead initiatives that enhance scalability and process maturity. You combine analytical insight with practical execution, using data to optimize performance and advance standardized, system-driven operations. As an influential leader, you engage cross-functional teams, foster accountability and continuous improvement, and bring adaptability and strengths in analytics and Lean Six Sigma. Supervisory Responsibilities Leads and develops Quality Assurance and Continuous Improvement teams across multiple locations. Oversees hiring, onboarding, performance management, coaching, and employee development. Manage departmental staffing, resource allocation, and succession planning. Provides direction and accountability for quality, compliance, and continuous improvement initiatives. Leads cross-functional teams and promotes a culture of operational excellence and continuous improvement. Duties/Responsibilities Lead the Quality Assurance and Continuous Improvement functions across all WIOSS US sites Manage direct and indirect teams, including QA Leads / Analysts, Continuous Improvement Specialists, Master Data Analysts, Site Management and external vendors, as applicable Oversee hiring, performance management, employee development, succession planning, and team structure Manage departmental resources, including staffing, budgeting, and allocation of resources across quality and improvement initiatives Develop, implement, and maintain quality assurance policies, standards, and compliance requirements across sites Oversee audits, corrective actions, and follow-up activities to ensure compliance and effective issue resolution Define, monitor, and report on quality KPIs and organizational performance metrics Lead continuous improvement efforts to enhance efficiency, productivity, quality, and standardization across the organization Identify, prioritize, and sponsor improvement initiatives and transformation projects aligned with business objectives Ensure training is developed and delivered to support standardization and consistent implementation across sites Provide strategic direction on quality standards, process improvement, risk mitigation, and operational efficiency Collaborate with senior leadership and cross-functional teams to align quality and continuous improvement priorities with operational and business goals Perform other related duties as assigned Skills And Abilities Strong Leadership and Organizational skills Strong communication skills. The ability to speak English language is an advantage Strong analytical skills. Experience with Lean, Six Sigma, or similar methodologies is required Proven experience operating the WIOSS Automated System (OPM). In-depth knowledge of Lean, Six Sigma or other quality methodologies is considered an asset Qualifications Minimum of a bachelor's degree in management, Engineering or similar discipline is required. A minimum of 2 years of experience in management roles within WIOSS operations is preferred A minimum of 5 years of experience in manufacturing management roles is required A minimum of 3–5 years of experience in quality assurance is required Physical Requirements Availability to travel up to 30%-40% as required for support Ability to work on-site at customer facilities throughout North America. Ability to sit and work at a computer for extended periods. Ability to stand and facilitate meetings, workshops, and training activities as necessary. Ability to occasionally lift and carry training materials, equipment, or supplies up to 25 pounds. Join WITRON and be part of a team that's shaping the future of automation logistics! WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. Our benefits at Arlington Heights Your advantages at a glance. Discover the win-win Your secure feeling is of great importance to us. Find out about our added values and special benefits. Team Spirit We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment. WITRON Bonus Employees will have the opportunity to participate in our WITRON bonus program once eligible. Social Benefits WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones. Top Equipment We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job. Corporate Culture Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you. Support & Opportunity Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON. #J-18808-Ljbffr