Sr. Account Executive, Benefits Administration (CT Hybrid or Remote)

This role supports PPI Benefit Solutions, a part of NFP. PPI is a service‑first organization delivering end‑to‑end benefits administration services and technology with a strong focus on client and partner needs. Summary Provide the best possible benefits administration experience for clients and brokers, ensuring high satisfaction and business retention. Support sales executives in onboarding new clients, manage renewals and plan changes, identify opportunities for add‑issue, and coordinate resolution of issues with carriers and internal resources. Essential Functions Ensure a satisfactory onboarding experience for new clients by collaborating with PPI sales executives, internal implementation resources, and carrier representatives. Perform platform demonstrations and training on PPI’s eligibility and billing applications, QC client set‑up, bills, and rates, and monitor the first 2–3 months of billing and payment to proactively address potential issues. Evaluate, present and negotiate benefit plan renewals and marketing proposals for assigned accounts and supplement sales coordinators’ marketing activities to obtain product options. Identify opportunities to offer additional or alternative products and services, sell add‑issue to broker and client, and initiate implementation. Use business and PPI‑specific knowledge to anticipate client needs and implement strategies to address them, including products, benefits administration, COBRA and other PPI services. Conduct client and broker meetings and occasional employee meetings, typically remotely but sometimes in‑person. Ensure all paperwork and internal documentation is complete, timely, and submitted to the appropriate area or carrier for renewals, plan changes, and PPI service offerings. Resolve or direct the resolution of escalated client service issues, including system usage, enrollment and eligibility, rates/billing, payment/lapse, claims, and benefit questions. Oversee open enrollment and ongoing enrollment processes, incoming data files, EDI, employee self‑service, etc., and intervene as liaison to assigned client when problem resolution is required. Provide support and backup to other members of the account management team and leadership, share best practices, conduct internal education sessions, and collaborate with all departments to anticipate, respond to, and resolve client and broker needs or issues. Requirements 5+ years of account management or client service experience in group insurance or employee benefits. Strong organizational skills with the ability to manage priorities and follow through effectively. Clear written and verbal communication skills, including client presentations (virtual and in person). Proficient in Microsoft Office. Life and Health license required or ability to obtain within 3 months. Periodic travel (approximately 10–15%) both in and out of state for meetings, conferences, and client needs. Salary and Compensation Base salary up to $60,000, with a commission plan tied to performance. High performers have the potential to earn up to $120,000 in total compensation. Benefits Competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Location and Schedule Full‑time opportunity with a hybrid schedule from Wallingford, CT (open to fully remote candidates). Equal Opportunity Employer NFP is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr