Collections Representative

Collections Representative

Waste Connections, Inc. is the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.

Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.

Pay rate: $23-$27/ hr. (depending on relevant experience)

Schedule: MondayFriday, in-office

Hours: 8:00 AM 5:00 PM

Key Responsibilities

• Monitor and follow up on past-due accounts to ensure timely resolution
• Contact customers via phone, email, and written correspondence to collect outstanding payments
• Make 7080+ outbound calls daily on delinquent accounts, managing automated call systems
• Collaborate with managers and departments to strategize and execute monthly collection plans
• Maintain accurate notes in customer portfolios
• Negotiate payment plans and settlements within company guidelines
• Provide assistance with online payments
• Meet or exceed collection targets and departmental goals
• Handle difficult customer interactions and escalate calls when necessary
• Report results to management

Qualifications & Skills

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
• 1+ years of experience in collections, accounts receivable, or a related customer service role
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work independently and collaboratively in a fast-paced office environment
• Strong attention to detail and ability to handle confidential information

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.