Front Desk Receptionist

Job Title Under general supervision, performs basic customer service functions to assist Parks and Recreation customers; greeting facility guests, assisting with program registrations, processing facility rentals and answering questions about recreation classes, rental facilities, and events; collecting fees and providing receipts for classes and drop-in use and monitoring facility use to include securing building during evening and weekend shifts. About the Position New hires generally start between $19.99 and $22.05. Placement within the position's full wage scale is based on qualification and professional experience. The full wage scale for this position is based on: Hourly Pay Grade H-8. Between $19.99 and $24.31 per hour. Schedule: Less than 20 hours per week. Hours are variable including evenings and some Saturdays. About the Department Edmonds Parks, Recreation & Cultural Services department serves as the community's key resource for providing parks, recreation and aquatic programs, culture arts tourism, economic development and enhanced quality of life for its citizens. There are more than 62 sites including 31 active parks that encompass over 325 acres, 20,000 square feet of flower beds and more than 3,000 feet of waterfront shoreline in the Edmonds Parks System which is maintained by Edmonds Parks Maintenance. Examples of Duties Essential Functions and Responsibilities: Performs various clerical duties including answering telephones and greeting visitors, providing information in person, on the telephone and/or referring to appropriate personnel. Receives/processes registration and rental fees and provides refunds according to established procedures; prepares receipts and deposits as appropriate. Operate office machines including computers, copiers, calculators and other office equipment as assigned. Monitor facility use as needed including securing building during evening and weekend shifts. Performs a variety of special duties, projects or activities of assigned department. Understand and follow current recreational department procedures. Performs work during evenings and on weekends and holidays as needed. Performs other related duties as assigned that are within the scope of this position classification. Required Knowledge of: Principles of customer service and public relations. Interpersonal skills using tact, patience, and courtesy. Proper telephone and email etiquette. Effective communication techniques. Modern office procedures, methods and equipment including computers and computer applications sufficient to perform assigned work; specifically, Microsoft Office 365 programs and registration and rental software. Policies and objectives of assigned program and activities. Required Skill in: Communicating effectively in English. Consistently providing quality customer service. Record-keeping techniques. Performing clerical duties in support of an assigned office. Answering telephones and greeting the public courteously. Operating office equipment including but not limited to computers, calculators, scanners, and copiers. Accurately applying basic math functions. Understanding and following instructions/directions. Maintaining records according to department policy and local regulations. Observing health and safety regulations. Establishing and maintaining cooperative and effective professional relationships. Successfully completing work duties independently or as part of a team. Remaining calm and professional in stressful situations Effective prioritization and shifting priorities as needed. Neatness and organization. Minimum Qualifications Education and Experience: High School Diploma/GED Certificate and one year of office clerical experience that includes extensive public contact. An equivalent combination of education, training and experience which allows the incumbent to successfully perform the essential functions of the position may also be considered. Required Licenses or Certifications: A criminal background check is required following a verbal offer of employment. Criminal history is not an automatic employment disqualifier. Results are reviewed on a case-by case basis. Supplemental Information Working Conditions: Environment: Office environment. Some interruptions. Sometimes loud and/or noisy. Physical Abilities: To be successful in this position incumbent must be able to perform the below physical tasks with or without a reasonable accommodation: Constantly seeing, hearing, speaking or otherwise communicating with others. Frequent reading and understanding a variety of materials. Frequent sitting, standing, or otherwise remaining in a stationary position for extended periods of time. Frequently operating a computer keyboard (typing) and other office equipment. Frequently performs repetitive motions. Occasionally bending at the waist, kneeling, crouching, reaching above shoulders and horizontally or otherwise positioning oneself to accomplish tasks. Occasionally lifting/carrying or otherwise moving or transporting up to 40 lbs. Hazards: Potential contact with dissatisfied members of the public. Potential contact/interaction with sick people. Occasionally noisy environment Temporary, non-regular part time, and seasonal employees are entitled to those benefits required under Washington State and federal law unless stated otherwise in a collective bargaining agreement or policy. Currently those benefits include the following: One (1) hour of sick leave for every forty (40) hours worked. Sick leave can be taken as soon as it is accrued. Coverage under the Federal Social Security and Medicare Programs Coverage under the City's Industrial Insurance Program (worker's compensation) Coverage under the State Employment Security Program (unemployment insurance) Coverage under the State's Paid Family Medical Leave Program (PFML) Coverage under the State's WA Cares Fund