Senior Personal Lines Account Manager

Job Description

Job Description

Description:

Title: Senior Personal Lines Account Manager

Location: Any Avery Hall Office Location

Type: Full-Time

Job Description:

Step into a role where your expertise directly protects what matters most to clients. As a Senior Personal Lines Account Manager, you’ll serve as a trusted advisor, delivering a highly personalized, proactive service experience for individuals and families with complex insurance needs.

What You’ll Do

• Manage a portfolio of complex personal lines accounts, serving as the primary point of contact and relationship owner.
• Deliver an elevated, concierge-level service experience; responsive, thoughtful, and detail-driven.
• Oversee the full client lifecycle, including quoting, placement, renewals, endorsements, and policy changes.
• Conduct proactive coverage reviews, identifying gaps and recommending tailored solutions across multiple lines.
• Partner closely with carriers and underwriters to secure the best outcomes for clients.
• Support and advocate for clients during claims, especially in critical or time-sensitive situations.
• Identify opportunities to expand coverage and strengthen client relationships.
• Mentor team members and contribute to a culture of service excellence.

What Sets You Apart

• 5+ years of Personal Lines experience in an independent agency setting.
• Experience handling complex or multi line personal insurance accounts.
• Strong understanding of coverage, underwriting, and carrier relationships.
• Exceptional communication, organization, and attention to detail.
• A proactive, solutions-oriented mindset with a passion for client care.
• Industry designations (CIC, CISR, AAI) are a plus.

Requirements:

What Success Looks Like

• You build trusted, long-term relationships with clients.
• You anticipate needs and deliver thoughtful, proactive solutions.
• You manage and grow a significant book of business ($350K+ revenue) through retention and expansion.
• You elevate both the client experience and the team around you.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle or feel objects, tools, and controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

AAP/EEO STATEMENT

Avery Hall Insurance is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.