Vendor Associate

Vendor Administrator

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: Foster people-centric work environments where associates thrive, partnering with operators/support departments while delivering exceptional financial products to our clients.

Position Summary

The Vendor Administrator is responsible for continually reviewing and vetting all existing and new vendor inquiries. This person will act as the first point of contact and manage the vendor Credentialing function ensuring vendor activity within the operating systems adhere to company/client guidelines in accordance with company policy. This position acts as a liaison between RPM, the vendors, and the third-party Vendor Credentialing provider(s).

The role requires a highly organized and detail-oriented individual responsible for establishing and maintaining positive relationships with our vendors, ensuring accurate vendor data, and facilitating smooth vendor operations within our system. Your primary focus will be to streamline the vendor onboarding process, manage vendor inquiries, and assist vendors to ensure timely and accurate invoicing.

Responsibilities

• Key contact for Vendor Credentialing and serve as RPM's key contact for Vendor Onboarding & Compliance
• Provide support, assistance, and training to internal stakeholders and external Vendors related to the RPM Credentialing process, including insurance requirements, background checks and documents required, etc
• Establish and maintain positive relationships with vendors, acting as an initial point of contact
• Collaborate with vendors to ensure clear communication, address concerns, and resolve onboarding and compliance issues in a timely manner
• Identify and manage vendor risks, including compliance
• Develop and implement tactics to enhance vendor relationships and drive mutual value
• Vendor Onboarding: Help vendors navigate the onboarding process by providing guidance and support
• Assist vendors in setting up their profiles in our system, ensuring accurate and up-to-date information
• Vendor Communication: Correspond with vendors professionally and promptly, addressing inquiries, concerns, and requests for information. Serve as a point of contact for vendor-related issues, fostering positive relationships with external stakeholders
• Invoicing support - Monitor vendor accounts to ensure timely and accurate invoicing. Collaborate with the accounting teams to resolve any payment discrepancies or issues, keeping vendors informed of the status and progress
• Documentation and Reporting: Maintain records of vendor interactions, inquiries, and resolutions. Generate regular reports on vendor performance, payments, and compliance to aid in decision-making and process improvement
• Assist Vendors get set up in the RPM system(s) and maintain accurate data: This involves assisting vendors with the onboarding process, providing necessary documentation and guidance to complete registration, and ensuring their information is accurately recorded in the procurement system
• Correspond with vendors and respond to inquiries: You would serve as a point of contact for vendors, handling their inquiries, addressing concerns, and providing support related to procurement processes, invoicing issues, payment status, and general information
• Maintain daily functions of the Vendor Credentialing process
• Maintain and comply with RPM's Vendor Credentialing policies, procedures, and documents
• Work with various RPM departments and stakeholders to resolve vendor Credentialing issues and ensure timely review and processing
• Collaborating with external Departments to ensure smooth onboarding of vendors, including facilitating the necessary documentation and adherence to compliance requirements
• Complies with Company policies and procedures, accounting policies and procedures, and applicable local, state, and federal laws
• Evaluating and screening Vendor services types review with Category Managers and Procurement members along with Operations teams
• Oversee the work of Vendor Credentialing providers
• Analyze vendor data to develop metrics and KPIs related to vendor management and compliance

Education and Experience

• Associates or Bachelor's degree in Business Administration, Operations Management or related Vendor Management experience preferred
• 1-3 years related experience in Procurement and knowledge of P2P best practices & processes.
• Prior experience with third-party vendor credentialing systems such as NetVendor, Compliance Depot, Yardi, RealPage
• Ability to manage multiple responsibilities with attention to detail.
• Ability to guide and train employees, to include organizing, prioritizing, and scheduling work
• Excellent communication skills, both verbal and written
• Ability to communicate with all levels within the organization, customers, and vendors
• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel
• Industry experience a plus

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.