Healthcare Customer Service & Administrative Careers Training Program

Healthcare Customer Service & Administrative Careers Training Program

Jump start your career in healthcare Customer Service & Administrative Careers Training Program

Are you passionate about helping others and eager to start a career in healthcare? Our 14-week Healthcare Customer Service & Administrative Careers Training Program offers a paid opportunity to gain hands-on experience and valuable skills in a supportive, dynamic environment.

About the Program:

• Opportunity: This program is designed to prepare you for a customer service or administrative support role, working directly with patients in hospitals and clinical offices.

• Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.

• Earn While You Learn: Complete the paid program successfully and earn nine college credits along with a program completion certification. Paid training is $16/hour, 40 hours/week.

• Training hours: 8:30 AM-5:00 PM, fully on-site. A typical schedule is:

• 8:30 AM-12:00 PM: Employer-driven training

• 1:00PM-5:00 PM: Virtual instruction and time to complete assignments

• Mentorship and Training: Support is provided to promote successful program completion, and a Coach will work with trainees for six months post-program to support a transition to full-time employment.

• Program Support: We aim to remove barriers to full participation in the training program.

Placement Locations are in the Longwood Medical Area in Boston, accessible by the MBTA:

• Boston Children's Hospital, a leading pediatric medical center dedicated to improving and advancing the health and well-being of children worldwide

• Dana-Farber Cancer Institute, a world-renowned center dedicated to cutting-edge cancer research and compassionate patient care.

• Beth Israel Lahey Health, a leading integrated healthcare system committed to delivering exceptional care, advancing medical research, and improving the health of communities across the region.

Virtual Instruction:

• Led by our education partner, Franklin Cummings Institute of Technology (FC Tech).

• You can earn up to 9 undergraduate college credits.

Program dates:

There will be six cohorts commencing between 2026-2027. Additional cohort dates will be provided, when available.

Cohort options:

• Cohort 1: February 2-May 8, 2026

• Cohort 2: TBD

• Cohort 3: TBD

• Cohort 4: TBD

• Cohort 5: TBD

Veteran & Career Transition Friendly: The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:

• Army MOS 70A Health Care Administrator

• Air Force AFSC 4A0X1 Health Services Management

• Navy Hospital Corpsman (administrative track)

• In addition, this role aligns with the civilian ONET code 29-2099.08 Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service. We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.