Import Coordinator

Janel Group is seeking an Import Coordinator to join our team! If you're a high-energy, focused freight forwarding professional who wants to continue building your freight-forwarding career with a customer-focused, fast-paced industry leader, we'd love to talk!


Primary Responsibilities

• Coordinate inbound shipments with overseas agents, carriers, and customers, including domestic operations

• Track shipments from departure through final delivery and maintain accurate records in the internal systems

• Proactively resolve logistics and transportation issues with a strong customer-focused approach

• Communicate shipment status, updates, delays, and ETAs to customers to ensure full visibility and satisfaction

• Create and monitor exception reports in a timely and consistent manner

• Collect required documentation, verify charges, and support billing accuracy

• Ensure compliance with company procedures and basic import regulations

• Degree in Logistics or Supply Chain Management, preferred but not required

• 2+ years relevant Freight Forwarding, logistics, transportation, or domestic distribution experience, preferred but not required

• Microsoft Suite experience, preferred but not required

• Cargowise software experience, preferred but not required