IT Service Desk Technician Level 2 Hybrid WFH (MSP)

IT Service Desk Technician Level 2 Hybrid WFH (MSP)

We are a long standing Managed and Cloud Services Provider that has been in business for over 30 years. We have delivered premier network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. We are a CompTIA-accredited business and carries the CompTIA Security Trustmark and holds premiere or partner certifications with VMWare, Microsoft, Watchguard, Allworx, Cisco, Apple, Citrix, and many more industry-leading manufacturers.

Our current opening is for a full-time, permanent IT Service Desk Technician Level 2 Hybrid WFH (MSP) paying $60k $70k with full benefits and a hybrid WFH schedule.

As an IT Service Desk Technician Level 2 Hybrid WFH (MSP), as the client-facing, go-to person for troubleshooting and backend administration issues. You'll work with top-tier technologies (Azure, Entra ID, Intune, Meraki, and M365). The IT Service Desk Technician Level 2 Hybrid WFH (MSP) should have experience with Windows Server, VMWare ESXi, Azure IaaS, M365, Duo and Sophos EDR. A strong understanding of Cloud-based environments and Modern Workplace tools are highly sought out, with AZ-104, Cisco, and Microsoft certifications being preferred.

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Responsibilities:

• Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour.
• Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed.
• Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address complex backend administration issues.

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Requirements:

• At least 1 year of MSP experience
• Technical Skills: Proficiency in Windows Server, VMware ESXi, Azure IaaS, M365, Duo, and Sophos EDR.
• Certifications: Azure, Microsoft, Cisco, or VMware highly preferred but not required
• Must be based near Plano and willing to work in a hybrid role (2 days WFH, 3 days in the field)

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Benefits:

• 100% Health, Dental, and Vision Insurance
• 401(k) with company match
• Hybrid WFH (2 days at home)
• Certification Reimbursement
• Bonuses
• Continuous Education and Opportunities to Advance