After Hours Operations Lead (Overnight)

After Hours Operations Lead (Overnight)

Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform.

Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision-making.

Founded in 2017, Emerge is one of the fastest-growing technology startups in the U.S.

We are seeking a dependable and experienced After Hours Operations Lead to support overnight logistics operations and ensure consistent, high-quality execution across all active shipments. This role serves as a primary point of contact for both customers and carriers outside of standard business hours and is responsible for managing real-time operations, resolving issues, and maintaining service continuity.

This is a remote, hands-on operations role that reports directly to the Manager of After Hours Operations, who provides leadership support and escalation guidance. The Operations Lead is responsible for executing day-to-day operations, helping keep the team on pace, and ensuring priorities are managed effectively throughout the shift. This role does not have direct reports but carries shift ownership and leadership responsibility.

The ideal candidate brings a strong background in freight brokerage or logistics, communicates professionally in time-sensitive situations, and is comfortable making decisions independently. While primarily operational, this role may occasionally require stepping in to secure carrier capacity in exception or recovery scenarios.

Is a self-starter who takes direction but doesn't wait for it

Stays composed and makes sound decisions in time-sensitive situations

Communicates clearly and professionally with both customers and carriers

Has strong attention to detail and understands how it impacts the bigger picture

Takes pride in ownership, accountability, and follow-through

Is adaptable and comfortable managing changing priorities in real time

Brings a positive attitude and contributes to a strong, team-oriented environment

Ensure all shipments are accurately tracked and updated in the TMS for customer visibility

Maintain tracking compliance through tools such as project44, Macropoint and ELD

Proactively identify and resolve service issues, including delays, exceptions, and OS&D events

Communicate updates, risks, and escalations to customers in a timely and professional manner

Partner with carriers to resolve issues and maintain service expectations

Occasionally step in to secure carrier capacity in time-sensitive or recovery situations

Help keep the overnight team on pace by prioritizing workload and addressing critical issues

Document key updates and outstanding items to ensure a smooth handoff to the day team

Partner with the Manager of After Hours Operations on escalations and overall shift execution

Proven experience as an Operations Representative, Account Executive, Carrier Specialist, or in other sales/customer service roles

Strong understanding of shipment lifecycle, carrier management, and service expectations

Proven ability to manage various communication in time-sensitive environments

Experience securing carrier capacity or handling recovery scenarios is a plus

Excellent organizational, problem-solving, and time management skills

Strong communication skills with the ability to remain professional and solution-oriented under pressure

Ability to work independently while collaborating closely with leadership on shift

Familiarity with TMS platforms, communication agents (e.g., Slack, Microsoft Teams) and tracking tools (e.g., project44) preferred

Overnight shift

Fully remote

Full-time position with opportunity for growth

Prolonged periods of sitting and working on a computer

Ability to occasionally lift up to 15 pounds

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.