HRIS Analyst

The HRIS Analyst position is responsible for HR operational and system support to all Belk locations and will serve as an escalation point to resolve issues. This position is expected to function as developer and Tier 3 support for HR systems as part of the HRIS team while ensuring that service level agreements (SLAs) are met for all tasks. Essential Functions Function as system administrator for one or more HRIS-managed systems, including development, configuration and table maintenance of Workday. Tier 3 support for one or more HRIS-managed systems, acting as point of contact for the vendor representative, configuring the system as needed, performing User Acceptance Testing (UAT) for changes to the vendor system, notifying end users of any downtime or changes to the system, and documenting processes and procedures surrounding the system. Develop job aids to support the HRIS team and functional users and train as needed. Responsible for achieving measurable results related to transaction volume, accuracy and timeliness. Recommend opportunities for system enhancements to simplify and streamline operations. Prepare reports to monitor performance and completion rates as needed. Maintain and update highly confidential information on a daily basis. Special projects and other duties as assigned. Education and Experience Requirements Minimum Education & Experience Associate degree and/or equivalent years of experience. 4 or more years of applicable experience. Extensive end-user experience or configuration experience with Workday HCM is required. Basic to intermediate Microsoft Office knowledge is also required. Experience in HR Operations and a customer service environment. Preferred Education & Experience Bachelor's degree and/or equivalent years of experience. 4 or more years of applicable experience. Experience With Workday Is Required Knowledge / Skills Requirements Excellent communication and customer service skills; role will be expected to communicate well at all levels of the organization. Time management skills to meet critical SLAs across all transaction types. Detail oriented with strong organizational and planning skills. Demonstrated ability to handle and maintain confidential information. Physical Requirements None specified. Reporting Relationships Supervisor: Sr. Director, HRIS #J-18808-Ljbffr