Spa Front Desk Supervisor

Spa Front Desk Supervisor

Do you strive to set yourself apart by your gracious service and impeccable style? Are you a motivated leader ready to support the success of a luxury spa and salon team? If so, The Pfister is looking for a Spa Services Supervisor to join our Well Spa + Salon team and continue its iconic legacy. As the Well Spa Services Supervisor at The Pfister Hotel, you will assist the Spa Director and Salon Manager by supervising daily operations, supporting staff development, and ensuring that all guest and associate experiences are distinctively superior. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

• Support the Spa Director and Salon Manager in supervising daily spa and salon operations.
• Assist with scheduling, staffing adjustments, and coordination of services across spa departments.
• Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences.
• Train and mentor team members to ensure consistency in service and professionalism.
• Assist with onboarding, performance feedback, and progress reporting for new associates.
• Support retail sales initiatives by attending product trainings and helping educate associates.
• Monitor cleanliness, sanitation, and readiness of spa and salon spaces, ensuring compliance with standards.
• Assist with inventories and supply ordering for spa and salon operations.
• Help coordinate group bookings, special events, and interdepartmental communication.
• Promote a positive work environment through leadership, communication, and professionalism.
• Perform other duties as assigned to support the Well Spa + Salon leadership team.

Position Requirements:

• Prior supervisory or lead experience in a spa, salon, or hospitality environment preferred.
• Ability to train, mentor, and support staff in daily operations.
• Excellent communication and interpersonal skills.
• Organizational skills with attention to scheduling, reporting, and staff development.
• Proficiency with computers and ability to learn spa scheduling software; typing at least 40 WPM.
• Professional demeanor and commitment to guest satisfaction.
• Flexibility to work a schedule including evenings, weekends, and holidays.
• Physical ability to stand, walk, bend, stoop, and lift up to 25 lbs. as needed.

What's in it for you?

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• "Two for one" movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• Medical, dental, and vision insurance (available after 30 days of employment), company-paid life insurance, employee assistance program, and 401k with employer match.
• And more!

Job Type: Full-Time, Hourly Pay Rate: Commission Based Role

About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an equal opportunity employer.