Field Services Engineer

Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category Customer focus: We value building strong relationships. You\'ll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We\'re passionate about growth. You\'ll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers Role Responsibilities: What will you do as a Field Service Engineer? Support Nova and End Users service as defined under Nova’s warranty and service support agreements Maintain proper reporting methods for all activities of customer support as defined by Service Manager Assist in new equipment installations, “add-ons,” and upgrades Produce regular reports to customer and Nova management Provide customer training and retraining Ensure an adequate level of know how among customers’ ‘users’ Manage Nova’s parts inventory at the locations assigned to this position Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy Repair parts and components according to general service policy Verify that spare systems are stored properly and are available without delay when needed Provide sales support and sales related information Collaborate with sales and customer on-site evaluations Be familiar with customer operating methods, procedures, and policy Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior Maintain customers’ information with the utmost confidentiality Provide customer support during working schedule as defined by service contract Be prepared to support the customer beyond the defined working schedule as required What will make you succeed in the role? Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications Excellent problem-solving skills Strong analytical, data analysis and diagnostics ability Excellent written and oral communications Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures Strong project and time management skills Excellent customer relations and communication skill. Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager This full-time role requires flexibility to work across business and non-business hours, including weekends, as needed. Overtime is not typically required. Requirements: Bachelor degree in Electrical / Mechanical Engineering or equivalent experience Minimum 3 years of experience Ability to perform manual and physical labor in cleanroom environment Must be able to bend, crawl & work in and around systems within semiconductor fab Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered First level software troubleshooting and support Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS Understanding of semiconductor practices, safety, ergonomics, and yield requirements Get to know us better: Disability-related assistance is available. If you need assistance due to a disability, you may contact us at View email address on click.appcast.io #J-18808-Ljbffr