It Support Analyst

Job Description

Job Description

Description

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Position Summary

The IT Support Analyst provides front-line technical support for end users across multiple locations while supporting core infrastructure technologies including Microsoft 365, Active Directory, Intune, VMware, AWS, networking components, and endpoint devices.

This position works closely with local and global IT teams to resolve technical issues, support onboarding and offboarding activities, administer endpoint devices, and participate in infrastructure projects. The role is highly visible within the organization and requires strong customer service, communication, and troubleshooting skills.

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Key Responsibilities

End User Support

Provide technical support for desktops, laptops, mobile devices, printers, videoconferencing systems, and peripheral equipment.

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.

Respond to, document, and resolve IT service tickets in accordance with established service levels.

Escalate complex issues to appropriate teams when necessary.

Perform root cause analysis and implement preventative solutions to reduce recurring issues.

Create and maintain end-user documentation and knowledge base articles.

Endpoint Administration

Configure and deploy laptops, desktops, and mobile devices.

Perform workstation imaging, setup, and refresh activities.

Manage endpoint devices through Microsoft Intune.

Perform hardware replacements and upgrades as needed.

Support printer and label printer deployment, maintenance, and troubleshooting.

User Administration

Create, modify, and disable user accounts.

Support employee onboarding, offboarding, and access management processes.

Manage users, groups, and permissions in Active Directory.

Assist with identity and access management initiatives.

Microsoft 365 & Collaboration Support

Support Microsoft 365 services including:

oOutlook

oTeams

oOneDrive

oSharePoint

Assist with email administration, collaboration tools, spam filtering, and mobile device management.

Ensure availability and performance of collaboration platforms through preventative maintenance and troubleshooting.

Infrastructure & Cloud Support

Assist with administration and support of VMware environments.

Support AWS cloud technologies and related infrastructure.

Monitor and troubleshoot network and server-related issues.

Participate in infrastructure upgrades, deployments, and technology improvement initiatives.

Project Work

Execute assigned IT projects and technology initiatives.

Assist with system implementations and hardware rollouts.

Follow change management, security, and compliance procedures.

Maintain accurate technical documentation, procedures, diagrams, and policies.

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Required Qualifications

3+ years of IT support, infrastructure support, or systems administration experience.

Experience supporting Windows-based desktop and laptop environments.

Experience with Microsoft 365 administration and user support.

Experience working with Active Directory user and group management.

Strong troubleshooting skills across hardware, software, and networking technologies.

Experience with endpoint deployment and device management.

Excellent verbal and written communication skills.

Ability to work independently and manage multiple priorities in a fast-paced environment.

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Preferred Qualifications

Experience administering Microsoft Intune.

Experience with VMware ESXi or similar virtualization platforms.

Familiarity with Amazon Web Services (AWS).

Experience supporting manufacturing or industrial environments.

Knowledge of ITIL-based service management practices.

Microsoft, VMware, or Fortinet certifications.

Fluency in English and Mandarin Chinese preferred.

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Ideal Candidate Background

Candidates may come from roles such as:

IT Support Analyst

Infrastructure Support Analyst

Systems Support Specialist

Desktop Support Engineer

Help Desk Analyst II/III

Technical Support Engineer

Client Support Specialist

Infrastructure Engineer (Junior to Mid-Level)

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Success in This Role

You will thrive in this role if you:

Enjoy solving technical problems and helping users.

Can balance ticket-driven support with project work.

Take ownership of issues from diagnosis through resolution.

Communicate effectively with both technical and non-technical users.

Are eager to learn new technologies and continuously improve processes.

Skills

Support, Troubleshooting, Desktop, Help desk, Active directory, Help desk support, Technical support

Top Skills Details

Support,Troubleshooting,Desktop,Help desk

Additional Skills & Qualifications

n/a

Experience Level

Intermediate Level

This is a Permanent position based out of Chandler, AZ.

The pay range for this position is $50000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Full benefits brochure available. Benefits include:If you work at least 30 hours per week, you are eligible for benefits (with the exception of short-termdisability) on the first day of the month following your date of hire.You are eligible for short-term disability after 12 months of employment. You are eligible to receive the Isola HSA matchafter 90 days of employment.Many of the plans allow you to cover your eligible dependents, which include: Your legal spouse. Your children to age 26, regardless of student, marital, or tax-dependent status (including a stepchild, legally-adoptedchild, a child placed with you for adoption, or a child for whom you are the legal guardian). Your dependent children of any age who are physically or mentally unable to care for themselves.

This is a fully onsite position in Chandler,AZ.

This position is anticipated to close on Oct 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.