Sr. Customer Service Representative

Sr. Customer Service Representative

Position Details

Recruitment/Posting Title - Sr. Customer Service Representative

Job Category - Staff & Executive - Administrative & Support

Department - RSDM - Academic Affairs

Overview - New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary - Rutgers, The State University of New Jersey is seeking a Sr. Customer Service Representative within Academic Affairs at the Rutgers School of Dental Medicine (RSDM). The Sr. Customer Service Representative talks on the phone or in-person with registrants to take and process course registrations, as well as processes fax, mail and online registrations. In addition, this role involves preparing and processing daily cash and credit card deposits, completing and processing appropriate forms and reports. Additionally, the individual will review and post receipts and payments to appropriate ledgers, spreadsheets, records, and databases. Further, this role includes preparing receipts, confirmation letters, program rosters, participant lists, name badges and credit letters. The individual will also assist in the day-to-day operation of the Department of Continuing Dental Education.

Essential Duties and Responsibilities include the following:

• Takes program registrations by phone, mail, fax and on-site.
• Processes all registrations taken, including online registrations.
• Prepares and processes daily cash and credit card deposits, by completing appropriate reports.
• Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases.
• Provides general office/clerical support for Continuing Education program activities for the Office of Continuing Dental Education (i.e., typing, filing, duplicating, bookkeeping, mail distribution, etc.)
• Organizes assigned clerical work and develops effective work methods.
• Develops and maintains mailing lists and distributes materials to prospective registrants.
• Handles routine telephone inquiries regarding program activities and/or directs caller to appropriate source.
• As required, day to day word processing/typing.
• Maintains essential program records and files.
• Assists with program planning, and when so required, with the revising of clerical procedures and office routines, and sees that suitable systems are put into action.
• Compiles, tabulates, and interprets needed data and statistics and prepares appropriate reports as needed.

FLSA - Nonexempt

Grade - 140

Salary Details

Minimum Salary - 21.440

Mid Range Salary - 21.940

Maximum Salary - 22.600

Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours

Standard Hours - 37.50

Daily Work Shift - Day

Work Arrangement - This position requires a fully on-site work arrangement.

Union Description - Teamsters 97

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - PERS

Qualifications

Minimum Education and Experience - High School diploma or equivalent. Three (3) years of prior clerical experience, preferably in providing support for program activities.

Certifications/Licenses - A valid driver's license is required.

Required Knowledge, Skills, and Abilities - Must he computer literate and have worked with Windows 98 or higher. Knowledge of Microsoft Word, database software, and audiovisual equipment a plus. Must be available to begin work early (6:30 a.m.) on Wednesdays, Fridays and possibly on other days as assigned. Also, must be able to work one weekend per month (between September and June) and irregular hours as program activity schedules require, overtime may be required on short notice, during peak workloads. May at times be required to work at a location other than originally assigned. Overnight stays may be required. A valid driver's license is required and must be able to drive to off-site locations.

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment - PHYSICALDEMANDS: Must be able to move audio-visual equipment on rolling carts throughout the buildings. Must be able to move course materials into and out of car, from and onto rolling carts. WORKENVIRONMENT: Rutgers School of Dental Medicine and off-site conference facilities.

Special Conditions - Must be available to begin work early (6:30 a.m.) on Wednesdays, Fridays and possibly on other days as assigned. Also, must be able to work one weekend per month (between September and June) and irregular hours as program activity schedules require, overtime may be required on short notice, during peak workloads. May at times be required to work at a location other than originally assigned. Overnight stays may be required. A valid driver's license is required and must be able to drive to off-site locations.

Posting Details

Posting Number - 26ST1860

Posting Open Date

Special Instructions to Applicants

Regional Campus - Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus - Newark (RBHS)

City - Newark

State - NJ

Location Details

Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: