IT Manager

We currently have a great opportunity available for a Sr. Manager, IT Governance & Strategic Planning. The Sr. Manager, IT Governance & Strategic Planning operationalizes the IT strategy by translating IT objectives into actionable roadmaps, standardized processes and measurable outcomes across IT portfolios. This role leads the programs for standardization, continuous improvement, change management, KPI management across the IT functions and portfolio. This role is also responsible to direct the system administration of the supporting design, development and PMO systems, internal operational data analytics and functional and portfolio-based KPI reporting capabilities. Partnering with IT Governance, Portfolio/Systems Owners, Security, PMO and other IT functional leaders, this leader drives adoption of common ways of working, enables data driven decision making and scales automation to improve delivery speed, quality, and efficiency while ensuring alignment with the IT strategy and corporate strategic objectives. Essential Duties and Responsibilities: Convert IT strategic objectives into plans and functional roadmaps for standardization, analytics, automation and organizational effectiveness. This role ensures outcomes, dependencies and observed risks are identified and tracked. Lead change management initiatives for new or modified processes, controls and tools across the IT functions and portfolios. This covers stakeholder analysis, communication, training, adoption measurement and reinforcement and ensures sustained behavior change across technical and non-technical teams. Build and maintain IT process standards, playbooks, templates and RACIs for planning, development, testing, release, and operations; ensure consistent adoption and periodic refresh based on lessons learned. Establish and run a Continuous Improvement program (Kaizen events, value-stream mapping, retrospectives), prioritize a visible improvement backlog and deliver quantifiable gains in cycle time, quality and cost. Own the KPI taxonomy for IT; ensure metric definitions, targets and data quality support audit readiness and executive decision-making. Lead the development of executive scorecards and functional and portfolio-based dashboards; partner with data analysts to ensure data pipelines, governance and visualization (e.g., Power BI) deliver reliable, near-real-time insights for operational excellence within IT. Support governance/engineering toolsets (e.g., Jira, Confluence, test/ALM tools, workflow automation platforms) helping to define standards, usage patterns, integrations and upgrade roadmaps that enable scale and align to KPI and reporting objectives. Identify process automation opportunities (workflow, approvals, controls evidence, reporting); oversee design, implementation and adoption to reduce manual effort, improve traceability and accelerate release cadence across IT functions and portfolios. Coordinate IT vendor management practices across IT, partnering with Procurement, Security, Finance and functional IT leaders to establish standardized vendor review cadences, performance criteria, risk considerations and effectiveness assessments. Recruit, develop and coach a diverse team (admins, automation engineers, data analysts, change practitioners), while fostering a culture of accountability, transparency and measurable outcomes. Other duties as assigned. Qualifications Bachelor's degree and 5+ years of experience in IT strategy/PMO, process excellence, analytics or platform ownership, including leadership of cross-functional initiatives. Demonstrated success driving organizational change and standardization at scale; strong command of KPIs and outcome-based planning. Hands‑on experience with Agile/Lean practices and continuous improvement methods applied to software and IT service workflows. Proficiency with ALM and collaboration platforms (e.g., Jira, Confluence), workflow automation (e.g., ServiceNow/Power Platform/Atlassian automation) and analytics/visualization (e.g., Power BI). Working knowledge of SDLC, DevOps/CI-CD concepts, and ITIL-aligned service practices; ability to partner effectively with Security, QA/RA and PMO. Executive-ready communication skills; able to synthesize complex information into crisp updates, decision memos and dashboards for senior leadership. Proven people leadership: coaching, performance management and building a high-performing, multi‑disciplinary team. Experience in regulated software/medical device environments and familiarity with ISO 13485/14971 and audit expectations. Certifications such as COBIT, Lean Six Sigma (Green/Black Belt), PMP/SAFe/CSM, ITIL or CBIP (analytics). Familiarity with relevant toolsets and ecosystem elements (e.g., Atlassian suite, Smartsheet, Power BI, AWS, Ardoq). Background implementing KPI taxonomies, data governance for operational metrics and automation at scale (e.g., platform workflows, evidence collection). Office Suite (Word, Excel, PowerPoint, Outlook) Workplace Management Tool (Smartsheet, Asana, Monday.com) About The Company Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA - built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to: Helping every client make the best hiring decisions possible Matching professionals with the right IT jobs and career opportunities As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate. AI-Assisted Interview Experience (Pete & Gabi – Rebecca) To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca. These AI hiring tools help us: Conduct recorded video interviews Transcribe interviews Summarize candidate responses Generate job-related insights Streamline communication and scheduling Please note that: The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners. The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency. If you prefer a non-AI interview format, we will gladly provide an alternative. Technical or Case Interviews (Role-Dependent): When applying for certain tech jobs, you may participate in: A technical interview A case study A client-specific assessment We will always explain what to expect in advance so you can prepare with confidence. Human Review & Selection: Every candidate's profile—including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders. AI insights may assist with organization and evaluation, but final decisions are always human-driven. Your Rights as a Candidate: At PTP, every candidate has the right to: Request a non-AI interview path Ask how your data is being used Request access to transcripts or interview recordings Request deletion of your AI-recorded interview Receive clear, timely communication Our goal is to ensure you feel respected, informed, and supported throughout your experience. Our Commitment: For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients. We're committed to a hiring process that is: Transparent Compliant Equitable Powered by innovative technology that enhances - not replace - human judgment Welcome to the future of hiring at Peterson Technology Partners. We're excited to learn more about you. Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr