Program Assistant

Compensation Range: $22/hr - $25/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Program Assistant provides ongoing administrative, operational, and data entry support to all program staff. The position helps manage data and quality assurance activities to ensure program services and operations are functioning effectively. This position also supports the program supplies ordering, special requests, and any other non-services related support such as ticketing system, service requests, staff credentialing support, etc.

Responsibilities:

Primary:

• Reconciles metro card distribution logs, peer stipends, and petty cash.
• Edits and updates service collection documents used within the department.
• Assists with the organization and maintenance of agency records and files.
• Maintains and tracks SEP office and program supply and inventory.
• Records and documents services into the following electronic databases: eShare, AIRS, REDcap, eICare, and physical hardcopies as per contractual agreements.
• Maintains upkeep and operations of the program's donation closet.
• Assists program staff in the completion of quality assurance projects.
• Ensure timely collection of data to be presented at the monthly staff meetings.
• Develops and maintains data forms, satisfaction surveys, and other quality assurance procedures.
• Compiles and analyzes summaries of information that support quality improvement initiatives.
• Participates in advocacy events and direct social actions.

Secondary:

• Conducts periodic off-site visits to collect necessary information, attend meetings, training, and other duties pertaining to the scope of work.
• Assists with onboarding new employees and peer interns.
• Any additional tasks as specified by Program Coordinator.
• Participates in monthly staff and peer worker development meetings.

Other functions that may be required with this position include:

• Provides SEP services and operational program support.
• This staff attends necessary training that are related to the job to enhance and keep updated information.

Requirements:

Education:

• Bachelor's degree in human services, health information technology, health care or another related field with a minimum of one-year experience in non-profit social services work, case management
• OR Associate degree in human services, health information technology, health care or another related field with two years of experience in non-profit social services work, case management
• OR High School Diploma/G.E.D. with five years of qualifying experience in the field of human services, health information or medical services

Qualifications/ Requirements

• Knowledge and understanding of chronic health conditions such as HIV/AIDS, substance use conditions/disorders, mental health conditions, etc.
• Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Men who have Sex with Men)
• Preferable training in the following areas:
  • Motivational Interviewing
  • Syringe Exchange and Harm Reduction
  • HIV confidentiality
  • Risk-reduction counseling.

Competencies

• Sensitivity to the needs of the homeless population, including families
• Have strong organizational, interpersonal, verbal, and written communication skills
• Self-directed, motivated and able to work independently and as part of a team
• Bilingual in Spanish/English helpful
• Familiar with using various electronic systems including, Eshare, AIRS, eICare, e-ClinicalWorks (e-CW) and other platforms (Microsoft suite including OneDrive).

Essential Physical Demands/ Working Conditions

• Frequently remaining in a stationary position, often standing or sitting for prolonged periods
• Occasionally moving around to additional worksites
• Occasionally lifting and moving objects up to 25 pounds in ordinary office related tasks.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at View email address on click.appcast.io

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.