ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Administrative Assistant/Receptionist

This position serves as the primary receptionist at the front desk for the Children's Services Council of Broward County (CSC), answering telephone calls promptly and courteously, and providing accurate, general information about CSC, its funded agencies and services. The position also provides administrative and general office support, including receiving and relaying information, preparing correspondence, and performing routine office duties.

Major Duties and Responsibilities:

• Answer telephones, direct calls, take messages and provide general administrative support for CSC staff and council members.
• Interact with the general public, schedule meetings and corresponding room assignments, maintain office files, make copies, etc.
• Respond to calls and inquiries from the public in a calm and professional manner, providing accurate information or directing callers to the appropriate department.
• Enter and maintain mailing lists and other information in the database.
• Sort and distribute mail, prepare mass mailing information, coordinate pick-up and delivery of mailings, and CSC resources.
• Direct service personnel upon arrival and acknowledge receipt or completion of services, including package and office supply deliveries and proposal submissions in response to RFQs and RFPs. Find and distribute news clippings for Council Packets. Send news clippings to various staff members on request. Collect information and develop and maintain spreadsheets on activities as requested by the supervisor. Coordinate specific support processes relating to receipt, distribution and closing of RFP's. Follow federal and state laws, in addition to implementing programs, policies and procedures in accordance with CSC's priorities. Conduct oneself in the best interest of the County's constituents and in support of the CSC's mission statement. Perform other related duties as assigned.

Experience, Knowledge, Skills and Abilities:

High school diploma or equivalent and five (5) years or more successful relevant experience in a governmental, not-for-profit agency or other highly complex organizational environment.

Thorough knowledge of general office procedures and practices, including telephone systems.

Ability to communicate effectively, both orally and in writing.

Knowledge of current computing technologies and software applications appropriate to the position's job responsibilities.

Multi-lingual preferred.

Must possess valid driver's license and vehicle insurance or have other means to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.

Physical Demands & Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel.