Apple Store Online Communications Manager

Apple Store Online Communications Manager Lead a team of software developers and technical project managers to build, scale, and optimize direct‑to‑customer transactional communications that reach millions of Apple customers daily. Responsibilities Develop trusted cross‑functional relationships, translating between technical and business teams to drive what matters from ideation to execution. Oversee the development and deployment of worldwide transactional communications (Email, SMS, etc.) across Apple Retail platforms, coordinating work methods, execution, and results. Present information, insights, and strategic recommendations to Leadership and cross‑functional peer groups, adapting your communication style to align with the audience and drive strategic discussions. Advocate for the customer experience through all written communications, maintaining a sensibility for the Apple brand. Manage and inspire a high‑performing team of technical project managers and software developers through their individual development plans, provide timely feedback, and manage performance reviews and calibrations. Foster Apple Retail culture by creating a diverse, inclusive, and trusting environment, modeling the highest standards of conduct, ethics, and strict adherence to Apple’s values of confidentiality. Propose and implement process improvements for your team and across cross‑functional work streams to build best‑in‑class, scalable customer outreach infrastructure. Collaborate with engineering leads and product management to share critical program tracks, assess the impact of new features, and prioritize roadmaps and Capital Plans. Minimum Qualifications 7 years of experience in project/program management, including leading cross‑functional partners in a technical field. 3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables. Experience leading and collaborating with cross‑functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority. Proficiency driving multiple high‑impact projects simultaneously. Experience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce. Ability to work outside of typical business hours and flexibility to travel per business needs. Preferred Qualifications 10+ years of experience leading cross‑functional teams with worldwide scope. Subject matter expertise in transactional communications, direct‑to‑customer messaging channels, and related infrastructure. Experience managing remote or globally distributed teams across multiple time zones. Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development. Background presenting to and influencing senior leadership. PMP, Scrum Master, or related project management certifications. Experience navigating confidential information and complex, matrixed organizational structures. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here in our culture, our benefits, and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. #J-18808-Ljbffr Apple Inc.