Desktop Support Analyst

Desktop Support Technician

Position Overview

We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support for end users across a dynamic corporate environment. This role combines hands-on desktop support with virtual user assistance, requiring strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.

The ideal candidate is a motivated IT professional who enjoys solving technical challenges, supporting a diverse user base, and helping employees maximize productivity through technology.

Key Responsibilities

• Provide technical support to end users through multiple channels including:
  • Onsite support
  • Walk-up support centers or IT service areas
  • Remote support sessions
  • Virtual chat support
• Support both local and remote employees across multiple locations.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and software applications.
• Manage hardware lifecycle activities including deployment, inventory tracking, audits, refreshes, and secure disposal.
• Provision technology assets for new hires and support onboarding activities.
• Monitor endpoint health and assist with remediation of system issues.
• Support meeting room technology, video conferencing equipment, printers, and other workplace technologies.
• Process hardware and software setup, relocation, and removal requests.
• Maintain accurate documentation and provide timely updates on support requests.
• Monitor support queues and ensure incidents are resolved within established service levels.
• Contribute to knowledge base documentation and identify opportunities for process improvement.
• Serve as a trusted technology resource by advising users on best practices and recommended solutions.
• Assist with testing, implementation, and adoption of new technologies and processes.
• Perform additional duties as assigned.

Required Qualifications

• 2+ years of desktop support, technical support, or help desk experience.
• Experience supporting users in a medium-to-large enterprise environment.
• Strong customer service and interpersonal skills.
• Proven ability to troubleshoot hardware, software, operating systems, and connectivity issues.
• Experience working with ticket management and incident tracking systems.
• Knowledge of user account administration, remote access technologies, and network fundamentals.
• Familiarity with system imaging, device deployment, and endpoint management processes.
• Experience supporting desktop and laptop operating systems across multiple platforms.
• Understanding of mobile device configuration and support.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams.
• Excellent organizational, time management, and multitasking abilities.
• Ability to lift and move equipment up to 50 pounds.
• Flexible schedule and willingness to support business needs as required.

Preferred Qualifications

• Experience supporting multiple operating system platforms.
• Familiarity with server environments and enterprise infrastructure concepts.
• Experience supporting smartphones, tablets, and mobile applications.
• Experience creating, maintaining, or contributing to technical documentation and knowledge bases.

Key Skills

• Desktop Support
• Technical Troubleshooting
• Customer Service
• End-User Support
• Hardware & Software Support
• Device Deployment
• Asset Management
• Inventory Management
• Operating System Support
• Remote Support
• Chat Support
• Mobile Device Support
• Network Connectivity Troubleshooting
• Knowledge Base Documentation
• Video Conferencing Support
• Incident Management

Ideal Candidate

The ideal candidate is a service-oriented IT professional who takes pride in delivering an exceptional end-user experience. They are proactive, adaptable, technically curious, and capable of balancing hands-on technical work with strong customer interactions. Success in this role requires a combination of technical aptitude, professionalism, attention to detail, and a commitment to resolving issues quickly and effectively.

Experience Level: Mid-Level

This is a Contract position based out of Portland, OR.

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.