Service Branch Manager

The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. The position is also responsible for completing technical jobs and duties as business needs dictate. Responsibilities Responsible for day-to-day operations of assigned location and/or department; provide solutions to local business topics (customer concerns, employee questions/concerns, facility issues, etc.). Responsible for hiring and training direct reports: conduct interviews, complete job reviews, set and review professional development goals, mentor and coach technicians, audit performance quality and build training plans, and ensure staff is motivated and productive. Schedule work of local team and coordinate schedules for larger jobs with other managers. Apply industry knowledge to offer technical and practical options to internal and external customers: prepare and review quotes; perform job walks as required; review test reports; audit field work for quality. Cultivate and maintain customer relationships with internal customers, external customers, and vendors, communicating in a highly customer‑service‑oriented manner. Review jobs to ensure they meet or exceed profitability goals. Work with VP, GM, and/or GM to develop and implement continuous improvement strategic business initiatives. Prepare various reports as assigned. Work with HSE to develop effective safety records and practices to minimize the company’s exposure to potential risks. Work may require flexible hours, weekends, holidays, and night work to coordinate and/or communicate location business needs. All work and decisions shall be conducted in strict compliance with all regulatory law. Observe all safety rules and best practices; follow all company policies and procedures. Maintain NETA certification and be willing to test up to the next level‑Testing Division. Other duties as assigned. Required Experience and Qualifications Bachelor’s degree in a related field or experience equivalency and a minimum of 5 years related experience. Knowledge of various industry standards such as NETA, NEC, OSHA, and NFPA. Preference for experience with MCCs, breakers, relay testing, or training from the military (Army Prime Power, Air Force Electrical Power Production, Navy or another related program). Thorough understanding of heavy industrial, utility, large commercial, and renewable energy environments; ability to troubleshoot complex issues. Must be able to work safely and adhere to all electrical safety procedures. Work may require flexible hours, weekends, and holidays; must be available for out‑of‑town work. Proven leadership and mentoring skills. Strong written and oral communication skills. Ability to meet deadlines and handle multiple tasks. Customer‑focused, able to work with various people throughout the organization. Focus on accuracy and efficiencies. For positions that utilize a company vehicle, a valid driver’s license is required. Physical Demands Lifting a minimum of 50 lbs on a daily basis, crawling, climbing, standing for long periods of time, and working in non‑ideal conditions. Computer and phone work as business needs dictate. Equal Opportunity Employer RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr