Director, Infrastructure Operations

Job Description

Job Description

Director, Infrastructure Operations

About Arclin

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.

With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.

As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

Position Summary

The Director, Infrastructure Operations is a strategic and operational leader responsible for the delivery, performance, and continuous improvement of enterprise infrastructure services across corporate, regional, and manufacturing environments.

This role oversees the day-to-day operations of core infrastructure domains including network operations, systems operations, and end-user computing, ensuring services are reliable, scalable, and aligned with business needs. The Director leads a global team of managers and technical staff and is accountable for service performance, operational efficiency, and vendor-managed service execution.

The role partners closely with Infrastructure Engineering & Governance and Cybersecurity to ensure infrastructure platforms are secure, resilient, and operationally supportable.

Ownership Scope:

Operational performance, availability, and support of infrastructure platforms across cloud, network, systems, and workplace services.

Key Responsibilities

Infrastructure & Operations Leadership

· Provide oversight for the global delivery and support of infrastructure services across cloud, network, systems, and end-user environments

· Ensure high availability, performance, and reliability of infrastructure platforms supporting business-critical and 24x7 operations

· Oversee day-to-day operations across:

o Microsoft 365 (Exchange, SharePoint, Teams, Intune, Entra ID)

o Microsoft Azure cloud platforms

o Hybrid infrastructure and data center environments

o Network services including SD-WAN, WAN/LAN, and remote access

o Infrastructure supporting SAP S/4HANA / RISE

Service Delivery & Operational Excellence

· Establish and manage service level agreements, KPIs, and operational performance metrics

· Lead incident management, escalation response, problem management, and change execution processes

· Drive development and adoption of operational runbooks, playbooks, and standard operating procedures

· Implement monitoring, alerting, and reporting capabilities to enable proactive operations

· Ensure consistent service delivery across sites, regions, and business functions

Organizational Leadership

· Lead a global team of infrastructure managers and technical staff across multiple functional domains

· Set goals, provide coaching and development, and drive accountability for performance and outcomes

· Define staffing strategies, resource allocation, and operational priorities

· Foster a culture of operational discipline, continuous improvement, and customer-focused service delivery

Project & Initiative Support

· Provide operational leadership and guidance for infrastructure-related projects and enterprise initiatives

· Ensure operational readiness for new systems, infrastructure deployments, and business integrations

· Partner with Engineering & Governance to transition solutions into production support environments

· Support integration activities related to acquisitions and site expansions

Cybersecurity & Risk Collaboration

· Execute infrastructure security controls defined by Cybersecurity across identity, endpoint, network, and cloud environments

· Ensure infrastructure platforms support required logging, access control, and monitoring capabilities

· Support incident response and recovery activities from an infrastructure operations perspective

· Partner with Cybersecurity and Engineering to remediate vulnerabilities and operational risks

Vendor & Financial Management

· Manage day-to-day execution of infrastructure vendors and managed service providers

· Monitor service performance, escalation management, and compliance with service expectations

· Support budget planning, forecasting, and cost optimization for infrastructure services

· Ensure vendor accountability, contract adherence, and service performance improvement

Qualifications

Required

· Bachelor’s degree in Information Technology, Engineering, or related field

· A Masters Degree is strongly preferred

· 10+ years of progressive IT experience, including 5+ years in leadership roles.

· Proven experience in a manufacturing, chemical, or process-industry environment (required).

· Proven experience leading large, distributed infrastructure teams

· Strong experience operating enterprise infrastructure environments including Microsoft 365, Azure, networking, and hybrid systems

· Experience managing vendor-managed service models and operational service delivery

· Strong understanding of service management practices including incident, problem, and change management

· Demonstrated ability to drive operational efficiency, service performance, and continuous improvement

Preferred

· Experience supporting SAP S/4HANA / RISE environments

· Experience with SD-WAN, WAN/LAN, endpoint platforms, and identity services

· Familiarity with infrastructure monitoring, automation, and observability tools

· ITIL or equivalent service management certification

Leadership Competencies

· Operationally focused, execution-oriented leader

· Proven ability to lead at scale across global teams

· Strong vendor and service provider management capability

· Data-driven decision making and performance management

· Effective communicator across technical and business stakeholders

· Ability to operate in complex, matrixed environments