Continuous Improvement Director

ADP is hiring a Continuous Improvement Director. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to grow! Are you ready to apply your analytical, technical and business management skills to support and drive projects from end-to-end strategy through execution in an internal consulting role? Well, this may be the role for you. Ready to make your mark? Read on and decide for yourself. In this role, you will be responsible for planning, performing and implementing process improvement initiatives for our business. The Director of Continuous Improvement will develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems. You will be the point of contact to bring a consultative approach when it comes to re‑engineering techniques to improve process performance, product and service quality. The incumbent functions as a liaison between and among various departments and business units in order to develop project plans and effectively implement new initiatives. Effective project management and communication skills within systems are required. To thrive in this role, you must be comfortable working in a metrics-driven ever‑changing environment. You must have strong communication skills, critical/strategic thinking and problem analysis. Pace and change should not scare you. You can expect job satisfaction through being part of a Continuous Improvement Team that champions change, process improvement, and more. All while advancing your career at a stable, highly respected company. Things can move fast here, so the pace shouldn’t scare you. We still find time for a healthy dose of fun. What you’ll do: Responsibilities Gather insights and ask probing questions to develop a strong understanding of the business process. Develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems and/or process inefficiencies. Serve as the liaison between and among various departments and business units in order identify quick wins and medium to long‑term solutions. Storytelling : Articulate the problem statement, analyze facts (from data, interviews), summarize findings and recommendations. Map processes in detail (fluency with MS Visio or a similar process mapping tool). Build simple business cases with an understanding of how to model the inflows, outflows, ROI calculations Conduct meeting s with a clear agenda and right‑sized group of people, mitigate scope creep (steer back the group to agenda), avoid groupthink, and facilitate an insightful discussion. Resolve conflicts with internal teams and stakeholders, create consensus and drive outcomes to ensure our business is successful. What you’ll need: Problem solving skills: Ability to break down problems down and quickly find solutions, focused on solving problems and moving forward: Understand patterns between people, process, technology, data and products and how they all fit together (big picture) Core analytical skillset: Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions Business & org change/transformation skills: Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline: Develop and conduct stakeholder analysis, change impact assessments (people, process, technology), communications, training needs analysis, change measurement and adoption tracking (KPIs) + Dashboards, surveys (as needed) Experience in business analysis and creating reports and presentations for senior leaders focused on telling the story Perform assessments (as needed) to gain insights and develop action plans and strategies to address areas of opportunity through pain point identification and then recommending solutions to resolve problems Technical training development and execution as related to new products, technology and processes to drive adoption and understanding of how to use tools, processes and tech across NAS Experience in technology adoption/implementation large scale transformation efforts Business Process improvement skills : Ability to analyze current state processes, find gaps, identify areas of improvement and recommend a plan for improvement and a desired future state Strong Written and Verbal Communication skills: Possess strong communication (written / verbal) and interpersonal skills to communicate recommendations and impact with everyone from associate to Senior Leaders Write strategic communications related to the projects you are working on to convey clear and easy to understand messages to stakeholders (associate – leader) TO SUCCEED IN THIS ROLE: Requirements Consulting experience, including 3+ years with a recognized consulting firm. 12 years of experience in change management/process improvement/project management 15-20% anticipated/required A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Bonus points for these: Preferred Qualifications Experience driving process improvement or transformation within Benefits (Health & Welfare) operations in large enterprise environments Working knowledge of Health & Wellness ecosystem (carriers, TPAs, compliance considerations) and its impact on service delivery and productivity Consulting experience, highly preferred Bachelor and/or Masters in Industrial Engineering or similar MBA or other advanced degrees Lean, Six Sigma or DMAIC certification and/or advanced methodology experience PMP or equivalent Professional Project Management certification Previous experience with process design and implementation Ability to use Tableau proficiently to create meaningful insights and visualizations Industry knowledge of all pertinent HR, Payroll and Benefits policies and procedures Experience in presenting to senior leaders is a plus Desire to grow within an organization Ability to maintain cooperative working relationships with all levels of the organization (associate through SVP) YOU'LL LOVE WORKING HERE BECAUSE YOU CAN Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $114,500.00 - USD $213,500.00 / Year *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values. #J-18808-Ljbffr