IT Infrastructure Administrator

IT Infrastructure Administrator
Job Number: 26-01532


Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Infrastructure Administrator for our client in New York, NY.


ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!


Position Overview:

• As a member of the Information Technology Department, the IT Infrastructure Administrator is responsible, under the supervision of the IT Manager, for troubleshooting, resolving, maintaining, and improving the organization's day-to-day technology systems.
• This role serves as a key technical resource for computers, printers, phones, software, networking components, cloud services, endpoint management, cybersecurity, audiovisual technologies, and end user support.

Responsibilities:

• Work with the Director of Operations and Technology and the IT Manager to address the organization's technology needs.
• Administer, maintain, and support enterprise infrastructure, including Microsoft 365, Google Workspace, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Windows Server, Active Directory, VMware, AWS cloud resources, DNS, DHCP, Group Policy, enterprise storage, and virtual server environments.
• Manage users, licensing, shared mailboxes, Microsoft Entra ID, security groups, dynamic groups, application registrations, enterprise applications, administrative roles, and integrations between Microsoft 365 services, Intune, and third-party platforms.
• Design, implement, and maintain enterprise technologies, including Microsoft Intune, Windows Autopilot, endpoint management, identity management, cloud services, automation, and IT workflows.
• Provide Tier II and Tier III technical support by troubleshooting hardware, software, networking, cloud, Microsoft 365, identity, endpoint, infrastructure, and audiovisual issues for end users across multiple office locations.
• Coordinate employee onboarding and offboarding by provisioning user accounts, licenses, devices, mobile equipment, access permissions, and enterprise applications in accordance with organizational security standards.
• Administer and support enterprise networking, including firewalls, switches, wireless infrastructure, VPN connectivity, DNS, DHCP, network monitoring, maintenance, performance monitoring, and troubleshooting.
• Plan, coordinate, and perform infrastructure upgrades, hardware refreshes, preventive maintenance, and lifecycle management for servers, SAN storage, UPS systems, networking equipment, endpoint devices, and other enterprise technologies.
• Configure, administer, and monitor cybersecurity technologies, including ESET Protect Cloud, endpoint protection, Multi-Factor Authentication, Full Disk Encryption, firewall policies, threat prevention, vulnerability remediation, and security compliance.
• Manage Microsoft Intune and Windows Autopilot by deploying applications, configuring compliance policies, device configuration profiles, security baselines, endpoint lifecycle management, and mobile device management across Windows, macOS, and mobile platforms.
• Develop PowerShell scripts to automate routine administrative tasks, deployments, reporting, and other operational processes.
• Administer enterprise backup, disaster recovery, and business continuity solutions, including Veeam and Carbonite, by monitoring backup health, validating restoration procedures, and maintaining recovery processes.
• Evaluate, implement, and support enterprise technologies, including BeyondTrust remote support, collaboration platforms, SaaS applications, cloud services, and infrastructure solutions, and coordinate with vendors during implementation and ongoing support.
• Research, evaluate, and recommend technologies, infrastructure improvements, security solutions, and operational workflows for the organization's IT environment and service delivery.
• Configure, support, and troubleshoot conference room technology and audiovisual systems, including Microsoft Teams Rooms, Zoom meetings, displays, projectors, microphones, speakers, and presentation equipment; provide technical support for executive meetings, staff meetings, trainings, and organizational events.
• Create and maintain technical documentation, system standards, operational procedures, asset inventories, and knowledge base articles for IT operations and infrastructure management.
• Perform other duties as assigned by the Director of Operations and Technology, IT Manager, Executive Director, or designee.

Qualifications:

• Associate's degree in a relevant discipline required; Bachelor's degree preferred.
• At least two years of experience in a related technology support or infrastructure role.
• Working knowledge of computer hardware, Windows operating systems, Windows Server 2012-2022, Microsoft 365, Adobe Creative Cloud, macOS, printer maintenance, networking fundamentals, VoIP, and audiovisual technologies.
• Familiarity with co-location services and cloud computing platforms such as AWS, OneDrive, and SharePoint.
• Initiative, client service and communication skills, organizational skills, attention to detail, and ability to remain composed in high-stress situations.
• Ability to maneuver heavy equipment, work with diverse populations, learn new technologies, and maintain a customer-service focus.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Lisa Pelletier
View email address on click.appcast.io
View phone number on click.appcast.io
Lisa Pelletier | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.