Business Process Analyst Operations

Elevated the fastest-growing independent elevator services provider in the nation is proudly powered by APi Group a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states bringing together the industrys best technicians to deliver exceptional service backed by APi Groups world-class corporate infrastructure. With over 500 locations globally APi Group reinforces Elevateds local operations ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Position Summary

The Business Process Analyst supports the Business Process Manager in evaluating documenting improving
and sustaining operational business processes across the organization. This role analyzes data and process
performance; identifies issues controls and improvement opportunities; and partners with Operations
Finance branch leadership and other stakeholders to support consistent efficient and compliant execution.
The Analyst translates business needs into clear process documentation reporting training and actionable
recommendations that improve productivity profitability data quality and customer and employee
experience.

Key Responsibilities

• Assist with evaluating current-state business processes workflows systems reports and controls;
  document process maps procedures requirements gaps risks and improvement opportunities.
• Collect validate analyze and interpret operational and financial data to identify trends root causes
  exceptions revenue opportunities and process-performance issues.
• Audit recurring operational reports and transactions for accuracy completeness timeliness and
  compliance with company policies and established process standards.
• Monitor key operational performance reports including billing holds open committed work orders
  purchase orders pending receipt non-billable service tickets and extra-billing activity; communicate
  findings and coordinate follow-up actions with the appropriate stakeholders.
• Support the review and resolution of billing credit contract modification repair payroll vendor invoice
  and other branch operational issues by researching transactions documenting findings and facilitating
  resolution with Operations Finance Accounts Payable and branch teams.
• Assist with monthly and periodic performance reviews by preparing analyses scorecards status updates
  and supporting materials for the Business Process Manager and business stakeholders.
• Support business process improvement initiatives from discovery through implementation including
  requirements gathering stakeholder coordination testing training change communications issue
  tracking and post-implementation monitoring.
• Develop update and maintain standardized operating procedures process maps job aids training
  materials and other documentation to promote consistent execution and knowledge transfer.
• Provide onboarding and refresher training on operational processes company policies cross-functional
  procedures and system-related workflows as assigned.
• Partner with internal and external audit teams as directed by gathering documentation validating
  process execution supporting SOX-related controls and tracking remediation items.
• Maintain organized records of analyses process changes issues action items and results; escalate
  material risks recurring issues and control gaps to the Business Process Manager.
• Ability to build collaborative relationships with branch personnel Operations Finance Accounts Payable
  and cross-functional partners.
• Perform other related duties and special projects as assigned.

Qualifications

• Bachelors degree in Business Operations Finance or related field preferred.
• 3-5 years of experience in business analysis operations finance process improvement branch operations or a related role.
• Experience with process improvement methodologies preferred.
• Experience working in a branch-office field-service construction service or multi-location operating
  environment preferred.
• Prior CRM experience Salesforce preferred
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting billing contracts accounts payable payroll support or financial
  controls are preferred.
• Experience in a branch-office or multi-location environment preferred.

Why Join Elevated Facility Services

At Elevated we invest in our team members and provide the tools benefits and opportunities needed to build a long-term career.

Perks & Benefits

• Medical & Life Insurance Coverage
• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Paid Parental Leave
• Career Growth Opportunities
• Professional Development
• Employee Referral Bonus Program

Required Experience:

IC