Process Quality Analyst

Our client, a leading innovator in the pharmaceutical sector, is seeking a Quality Analyst to join their People Services Process Engineering division in Tampa. This role is vital for maintaining operational excellence and ensuring that internal service delivery meets the highest standards of accuracy and efficiency.

Key Responsibilities

The successful candidate will manage the internal event tracking system for service related issues, identifying trends and root causes to drive operational improvements. You will be responsible for overseeing the CAPA process, collaborating with cross functional teams to design and implement effective corrective and preventive actions while monitoring their long term success.

Additional duties include identifying service delivery inefficiencies and supporting the engineering team with process documentation and improvement initiatives. You will also lead training sessions to educate staff on quality management best practices and generate detailed reports for senior leadership regarding service metrics and compliance standards.

Qualifications and Skills

A bachelors degree in Quality Management, Business Administration, Operations, or a related field is required.

Candidates must have at least three years of professional experience in quality assurance, project management, or change management.

Experience with Workday is highly preferred, specifically regarding process flow evaluation, mapping functional capabilities, and improving data quality within the platform.

Technical proficiency in process simulation, HR analytics, and data analysis tools is essential.

Strong communication skills are required to influence stakeholders and document precise process designs.

Certifications such as Lean or Six Sigma are considered a significant advantage.

Compensation and Benefits

The salary range for this position is 66,390 to 80,443 dollars per year, depending on experience and skills.

The comprehensive benefits package includes medical, dental, and vision insurance, as well as retirement planning and financial protection programs.

Employees benefit from a flexible time off policy, eleven paid holidays, and an annual year end global shutdown.

The company offers a hybrid work model, blending the benefits of onsite collaboration with the flexibility of remote work.

Our client is an equal opportunity employer committed to workplace inclusion and providing accommodations for individuals with disabilities throughout the recruitment process.