ICM Support Engineers
Full-time
Northern Base
Job Description
Must Have Technical/Functional Skills
Microsoft power pages; Azure fundamentals; Kusto; ICM
Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc.
Roles & Responsibilities
Support Analyst (L1/L2/L3/)
Incident Management & Support
Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.
Own Sev3 and Sev4 incidents from acknowledgment to closure.
Perform root cause analysis and document findings.
Coordinate with engineering, CSS, and operations teams during critical incidents.
Ensure SLA compliance for incident response and mitigation activities.
Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.
Participate in on-call rotations and incident bridges
Vacancy posted 3 days ago
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