Digital Customer Success Manager
Virtual Vocations Inc
Leading the strategy and execution of digital customer engagement initiatives, the full-time remote Customer Lifecycle Manager will architect lifecycle campaigns, develop AI-powered customer success strategies, and drive in-app adoption across the product portfolio. Key responsibilities Design and execute automated customer journeys and lifecycle campaigns to enhance onboarding, adoption, retention, and expansion Own the strategic vision for AI-powered customer engagement, collaborating with technical teams to implement solutions Define and implement in-app messaging strategies to enhance customer engagement and collect real-time feedback Required qualifications 3-5 years of experience in digital customer success, customer marketing, or marketing automation in B2B SaaS Proven track record in designing and executing lifecycle campaigns for a large customer base Hands-on experience with customer success platforms such as Totango or Gainsight Strong analytical skills with a data-driven approach to decision-making and program optimization Experience collaborating with technical teams to translate customer needs into actionable solutions
Vacancy posted 4 days ago
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