Benefits Implementation Specialist

Benefits Implementation Specialist

GMS, one of the nation's leading PEOs, is hiring Benefits Implementation Specialists in Richfield, OH! If you're detail-oriented, customer-focused, and enjoy guiding clients through a smooth, structured onboarding experience, this role is for you.

A Professional Employer Organization helps businesses grow by handling payroll, benefits, workers' comp, and HR. It's a $176B+ industry growing at ~14% annually and serving 23 million employees nationwide.

Why You'll Love It Here:

• $45K-$50K base salary depending on experience/location
• 3 weeks PTO + 8 paid holidays
• Full benefits: Medical (with HSA match), FSA, Dental, Vision, 401(k) match, Disability, EAP, and more!
• Cell phone reimbursement plan
• Top-tier training + internal growth opportunities
• Hybrid/flexible scheduling earned with tenure + performance

Our Benefits Implementation Specialists:

• Currently have a state's license in Life and Health insurance or are able to obtain this within 90 days of employment
• Are preferably experienced in the field of health insurance and/or customer service
• Thrive in a fast-paced, service-oriented environment where accuracy and follow-through are essential
• Have a deep understanding of all our benefits products and services
• Are highly organized with strong attention to detail and the ability to manage multiple onboarding projects at once
• Communicate clearly and confidently - whether presenting to clients, leading kickoff calls, or coordinating internally
• Are tech savvy and able to efficiently complete tasks within critical deadlines
• Provide an overall positive onboarding experience to new benefits clients

What You'll Do:

• Serve as the primary point of contact for clients throughout the implementation process
• Manage the end-to-end implementation of employee benefits program for new and existing clients, ensuring timely and accurate completion of all activities
• Coordinate implementation timelines, milestones, and deliverables with clients, carriers, internal teams, and other stakeholders
• Review sold paperwork, carrier documentation, and client requirements to ensure accurate benefit plan setup and administration
• Configure and maintain benefit plans, eligibility rules, deductions, contribution structures, and enrollment workflows within company systems
• Coordinate and administer open enrollment activities, including system setup, testing, employee enrollment support, and post-enrollment processing and audits
• Document implementation activities, maintain project records, and ensure required documentation is accurately stored and updated
• Support annual benefit renewals by reviewing plan changes, updating system configurations, and validating renewal setups
• Provide excellent customer service for clients and members with an ownership mentality
• Perform analysis of completed payroll, resolve any identified issues and ensure a seamless handoff to the Account Specialist team

Why GMS?

At GMS, it's not just what we do it's why we do it. Our mission is simple: help small businesses thrive. For over 30 years, our co-employment model has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people-first approach, pairing exceptional customer service with innovative, cutting-edge technology to drive efficiency and deliver real world impact.

Take your career to the next level and own your future. Apply today!