AI-Driven Service Desk Manager (Federal)
ICF
ICF is seeking an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk for a federal technology program. You will own the full operational lifecycle of a single-tier desk, with accountability for customer satisfaction, KPIs, knowledge management, and continuous improvement. The ideal candidate will have run federal IT service desk operations, managed technicians, and engaged with program leadership and client stakeholders. #J-18808-Ljbffr ICF
Vacancy posted 4 days ago
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