Personal Agent, Case Manager

Assist customers (and their families) to navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals; Secure resources and services (in areas such as employment, housing, crisis, and direct support providers); Address health and safety needs. Advocate with and on behalf of people supported, offering care-coordinated problem-solving skills for the caseload. Manage intensive paperwork including plan development, billing, daily & weekly progress notes, caseload files, and correspondence. Monitor the quality of services, ensuring choice and independence. Requirements Bachelor’s degree in a behavioral science, social science, or closely related field; or, a Bachelor’s degree in any field and one year of human service related experience; or, an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience. Able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record. Must pass a reference check and criminal history background check. Demonstrated commitment to customer self-determination and personalized support. Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment. Core Competencies Demonstrates expertise in person-centered planning, resource navigation, and advocacy for individuals in need of support services. Proficient in managing documentation and ensuring quality service delivery while promoting customer self-determination. Highest-signal resume keywords Person-Centered Planning Resource Navigation Advocacy Skills Documentation Management Customer Self-Determination ATS Optimization Keywords Hard Skills Behavioral Science Degree Social Science Degree Human Services Experience Plan Development Crisis Management Soft Skills Problem-Solving Skills Time Management Prioritization Communication Skills Industry Keywords Support Services System Health and Safety Needs Quality Monitoring Intensive Paperwork Management Customer Advocacy #J-18808-Ljbffr Jobtailor