Sales Operations Manager

The Sales Operations Manager plays a pivotal role in supporting and optimizing the core processes that drive sales success at Gartner Conferences. Working closely with Sales Leadership and Planning and Performance, this role manages the full lifecycle of key SalesOps workstreams-including territory management, quota setting, and commission reconciliation. This position is also integral to critical business cycles such as mid-year changes and the Year End Turn, supporting territory and quota design, approvals, and implementation. The ideal candidate is detail-oriented, analytical, and thrives in a dynamic environment where adaptability and proactive problem-solving are essential. What you will do: Manage, optimize, and maintain key SalesOps workstreams, related to territory, quota and commission. Provide sales leadership with timely and actionable insights into team performance, risks, and opportunities by building and maintaining reporting tools, especially in Excel. Support mid-year team changes and compensation adjustments as needed to drive business growth and maintain operational accuracy. Develop and maintain SOPs for all workstreams, including territory management, onboarding and offboarding, mid-year quotas, and commissions, to ensure business continuity. Identify and implement opportunities to enhance and automate processes related to territory management, organizational charts, quota and commission administration, leveraging AI and automation where possible. Preparing and support monthly reporting for Exhibitor Sales as it relates to people, commission and quota. Serve as a key member of the Year End Turn process helping with territory design, build and rollout. You will play a key role in the start of year quota setting process assisting with analysis, working with leaders on approvals and interfacing with VC on quota approvals. Continuously seek opportunities to optimize and streamline sales operations processes, tools, and reporting, adapting to changing business needs. What you will need: 5-7 years of business experience, with 2-4 years of experience in sales operations, preferably with a focus on reporting, process optimization, training, and dashboard management. Bachelor's degree required; technical or business-related field preferred. Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure effective execution. Strong excel skills and experience with modeling are a must. Advanced communication skills, with proficiency in Microsoft Office; familiarity with PowerBI and Salesforce systems is a plus. Strong attention to detail, organization, and project management skills. Experience working cross-functionally to drive outcomes with sales, operations, and analytics teams. Ability to thrive in a fast-paced, changing environment and manage multiple priorities. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 72,000 USD - 100,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Gartner Applicant Privacy Link: #LI-BO2 #LI-hybrid #J-18808-Ljbffr