Service & Support Staff

Job Description

Job Description

Company Overview:

Micro-Star International (MSI™) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI™ has certainly become a vital link in the chain of leading-edge technology.

MSI™ keeps the principle of "Award-winning product quality and outstanding customer service" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

Job title: Service & Support Staff

Pay Range: $22.00-$35.00

Location: City of Industry, Los Angles

What you will DO:

• Responsible for picking up and answering incoming phone calls.
• Input into our phone system customer info and also note issues and solutions to log all calls received.
• Provide technical support for all MSI products that we carry.
• Provide technical support for customers who have used our online support form to submit an issue for the product they have.
• Provide technical support for customers who have submitted an email into the email folders we provide support for.
• Continually monitor the 3 forms of support we provide to our customer as mentioned above. (phone, online and email)
• Responsible for the creation of accessory orders.
• Responsible for help with registration requests.
• Responsible for providing RMA status updates if requested by a customer.
• Responsible for issuing RMA’s.
• Communicating with repair centers to provide technical info if had issued RMA.
• Keep updated on new and current products with information put on our server that is available for all techs.
• Submit FAQ info for issues they encounter to verify and update our FAQ web page.

What you will NEED:

• Minimum 2 years of technical support and customer service experience required
• Sales experience is a plus
• People skills are a must!
• Microsoft Excel/Word/Email
• Personal development product experience is a plus
• Basic troubleshooting skills
• Experience using web based applications
• Good computer PC skills
• Good communication skills in both written and verbal
• Efficient task-tracking and problem-solving techniques
• Team player
• Fluent In English, French, and Spanish is a plus

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What you will GET:

• Competitive base pay
• Performance bonus
• 9 days of paid holidays + 2 days of floating holidays
• Paid time off (sick + vacation)
• 100% covered Medical, Dental, Vision, and Basic Life AD&D Insurance for employee, with optional dependent coverage
• 401K retirement plan with employer match
• Employee engagement and annual event

MSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.