Director of Professional Services

$117.06k - $192.94k

Sheppard Pratt

Towson, MD

*This position is 100% in person, working from our Towson, MD hospital*

Responsibilities:

Recruitment and Workforce Planning

Develop and implement provider recruitment and workforce planning strategies that support organizational growth, clinical coverage requirements, and patient access goals.
Partner with medical directors, service line leaders, Human Resources, and executive leadership to identify staffing needs, forecast workforce demands, and develop recruitment priorities.
Oversee provider recruitment activities, including sourcing, interviewing, candidate evaluation, contract negotiations, offer management, and onboarding coordination.
Monitor recruitment, workforce, and market trends and utilize data to support staffing decisions, succession planning, and workforce optimization

Provider Onboarding and Retention

Direct provider onboarding, orientation, and integration activities to ensure successful transition into clinical practice and organizational culture.
Develop and support provider engagement, mentorship, professional development, and retention initiatives designed to promote workforce stability and clinician satisfaction.
Collaborate with operational leaders and Human Resources to address provider concerns, support career development, and enhance the overall provider experience.

Professional Services and Medical Staff Administration

Provide leadership and operational oversight for Professional Services and Medical Staff Administration functions supporting the Practice Association and Medical Staff Office.
Oversee provider contracts, employment documentation, scheduling support, workforce administration, provider records, and related operational processes.
Ensure effective coordination of credentialing, privileging, provider quality reviews, Medical Executive Committee support, and physician governance activities.
Maintain systems and processes supporting provider scheduling, workforce analytics, productivity monitoring, and professional practice evaluation.

Compliance and Quality Oversight

Ensure compliance with accreditation, regulatory, legal, and medical staff requirements impacting provider operations and professional services functions.
Support organizational readiness for Joint Commission, CMS, and other regulatory reviews through coordination of provider-related compliance activities.
Collaborate with Medical Staff and Quality leadership to support provider performance monitoring, OPPE/FPPE processes, policy development, and continuous improvement initiatives.

Capacity Management and Access Optimization

Develop and oversee provider capacity management processes that align clinician availability with patient demand, access goals, and operational priorities.
Analyze provider productivity, scheduling patterns, workload distribution, and access metrics to identify opportunities for improvement.
Implement workforce planning and scheduling strategies that optimize provider utilization, improve patient access, and support organizational performance.
Prepare and present workforce, productivity, access, and capacity reports to leadership to facilitate data-driven decision making.

Leadership and Team Management

Lead, mentor, and develop Professional Services and Medical Staff Administration personnel to ensure high-quality service delivery and operational effectiveness.
Establish departmental goals, performance standards, staffing plans, and operational priorities aligned with organizational objectives.
Foster a culture of collaboration, accountability, customer service, professionalism, and continuous improvement.
Manage departmental resources and drive initiatives that improve efficiency, provider experience, and operational outcomes.

Strategic Planning and Organizational Initiatives

Serve as a strategic advisor to the Chief Medical Officer and physician leadership on provider workforce planning, recruitment, access management, and medical staff operations.
Lead or participate in initiatives involving provider compensation, onboarding redesign, workforce optimization, provider engagement, and operational improvement.
Utilize workforce analytics and organizational data to support strategic decision-making, resource allocation, and long-term workforce planning.
Identify and implement innovative solutions that enhance provider operations, support organizational growth, and improve access to care.

Requirements:

Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Public Health, or a related field required; Master's degree preferred.
Minimum of five to seven (5-7) years of progressive leadership experience in healthcare administration, provider services, medical staff administration, workforce planning, physician recruitment, or practice management.
Knowledge of provider recruitment strategies, workforce planning methodologies, provider onboarding processes, and clinician engagement practices.
Understanding of provider capacity management, access optimization, productivity measurement, workforce analytics, and staffing models used within healthcare organizations.
Knowledge of medical staff operations, credentialing, privileging, accreditation standards, regulatory requirements, provider governance processes, and healthcare compliance principles.
Understanding of provider compensation practices, contract administration, physician employment models, and professional services operations.
Demonstrated leadership, organizational, project management, and problem-solving skills, with the ability to lead teams, manage complex initiatives, and drive operational performance.
Excellent interpersonal, communication, and relationship-building skills, with the ability to collaborate effectively with executive leadership, physicians, advanced practice providers, operational leaders, Human Resources, Legal, and other key stakeholders.
Strong analytical skills with the ability to interpret workforce, productivity, access, and operational data and use findings to support strategic decision-making and organizational planning.
Proficiency in workforce analytics tools, HR and scheduling systems, Microsoft Office applications, and other healthcare technology platforms, with the ability to manage multiple priorities while maintaining confidentiality and professional judgment.

The pay range for this position is $117,062.40 to $192,944.54 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

#LI-KW1

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Director of Professional Services in Towson, MD vacancy

Professional Services Manager, Federal
$128k - $160k
...Joining Collibra’s Professional Services Team At Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The...
Suggested
Full time
Flexible hours
Collibra Public Sector
Baltimore, MD
16 hours ago
Club Manager
...all department heads and work with teams to ensure excellent service is provided to members and guests. The Club Manager will develop... ...making decisions; Proficient in Microsoft Office Suite; Professional and diplomatic; Commitment to diversity, encouraging an...
Suggested
Full time
Work at office
Weekend work
Afternoon shift
Weekday work
The Padonia Corporation
Lutherville Timonium, MD
1 day ago
Membership Manager
...and referrals in our CRM Maintain high standards for member service, safety, and club appearance Lead from the Front and help... ...~ Organized, punctual, and customer-focused with a friendly, professional presence ~ Comfortable with basic computer systems (MS Office...
Suggested
Full time
Local area
Flexible hours
Afternoon shift
US Fitness
Towson, MD
1 day ago
Operations and Membership Manager (Trade Association)
$55k - $60k
...an Operations and Membership Manager position for our trade association client. This is a great opportunity for early-career professionals to work in a policy-focused organization and gain a broad range of office operations experience. Location/Schedule: Downtown...
Suggested
Full time
Internship
Immediate start
The Choice, Inc.
Baltimore, MD
2 days ago
Service Manager
$95k - $100k
...Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations... .... For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and...
Suggested
Full time
Apprenticeship
Work at office
Remote work
Miner Corp
Lutherville Timonium, MD
2 days ago
Mortgage Branch Manager
...Manages mortgage loan activities in a branch office. Through professional persistence, solicits and originates investment quality loans... ...client referral base by selling the company's loan products and services to meet the needs of its client base such as realtors, builders...
Contract work
Work at office
Local area
Remote work
Home office
Shift work
Embrace Home Loans
Lutherville Timonium, MD
3 days ago
Housing Development Project Manager - Non-Merit
$57.58 - $70.58 per hour
...Manager performs strategic coordination and professional administrative work related to the... ...and is under the supervision of the DHCD Director. Essential Duties Manages... ...equivalence documentation from World Education Services, Inc. (). Mail or deliver documents...
Hourly pay
Permanent employment
Contract work
Part time
For contractors
Work experience placement
Work at office
Local area
Flexible hours
Night shift
Baltimore County
Towson, MD
5 days ago
Senior Client Manager
$75k - $110k
...completes sales and routes documents for processing, opens and services new accounts. Markets the account and reviews marketing... ...offers a collegial work environment, exciting opportunities for professional growth, and generous benefits, including paid maternity leave...
Full time
Work at office
Immediate start
Maury Donnelly & Parr Inc
Cockeysville, MD
3 days ago
Deposit Operations Support Manager
...dedicated to providing premier international banking and financial services. Based in Washington, D.C., the institution delivers... ...demonstrate exceptional attention to detail, sound judgment, professionalism, and discretion. Success in this role requires the ability to...
Daily paid
Full time
Remote work
Shermen Bank International
Baltimore, MD
3 days ago
Area Supervisor, Food Services
...CLASS TITLE : Area Supervisor, Food Services WORKING TITLE : N/A TITLE CODE : V15020 GRADE: 03/OPE REPORTS TO... ...training in accordance with the U.S. Department of Agriculture Professional Standards for School Nutrition Employees. Work involves driving...
Full time
Summer work
Work at office
Baltimore County Public Schools
Baltimore, MD
1 day ago
Director of Operations & Integration
Director of Operations & Integration We're building a CPA/tax platform designed to roll up... ...fit if you are structured, assertive in service of the mission, allergic to dropped... ...experience 5+ years running operations in a professional services firm (CPA, legal, advisory,...
Work at office
Local area
Stouffer Legal
Towson, MD
16 hours ago
Director of Golf Operations, Towson, Maryland
$140k - $160k
Director of Golf Operations, Towson, Maryland Regular Full-Time Towson, Maryland, Towson,... ...With dedication to exceptional customer service, great playing conditions and a commitment... ...is seeking an experienced golf industry professional to serve as Director of Golf Operations...
Full time
Baltimore County Revenue Authority
Towson, MD
1 day ago
Manager, Learning Operations Managed Services
$134.5k - $265.1k
Position Summary Learning Business Process as a Service (LBPaaS) helps enterprises operate and continuously improve learning... ...detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to...
Local area
Visa sponsorship
Deloitte
Baltimore, MD
6 days ago
EVS District Manager
...on their performance to assist with their professional development Maintains contact with clients to ensure satisfaction with services being provided by Yona. Trains workers... ...completed by the Environmental Services Directors and Supervisors. Maintains an environment...
Work at office
Local area
All shifts
Yona Eagle
Towson, MD
1 day ago
Client Relations Manager
$20 per hour
...living communities, case managers, social workers, support planners, physicians, home health and hospice organizations, senior-service professionals, and community partners. Conduct regular in-person facility visits, networking, presentations, meetings, and follow-up...
Full time
LifeKey Health
Lutherville Timonium, MD
2 days ago
Director of Quality-Operations
$155k - $210k
...world. We offer innovative technologies, service and parts, and years of global... ...build a better world. Job Description The Director of Quality will be responsible for developing... ...improvement, or related field. 10+ years of professional experience leading a Quality...
Local area
BW Papersystems
Cockeysville, MD
3 days ago
Senior Center Regional Manager - Aging & Wellness Lead
...regional area and manage programs for older adults. You will oversee professional staff, program development, and partnerships, ensuring... ...The role involves budgeting, grant coordination, and evaluating services while coordinating county-wide events and virtual programming...
Baltimore County
Towson, MD
3 days ago
Client Relationship Manager
...nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets... ...successful CRM keeps the client experience organized, responsive, and professional while protecting revenue, identifying opportunities, and...
Contract work
Temporary work
Work at office
Local area
Remote work
Flex Technology Group
Cockeysville, MD
2 days ago
Client Service Coordinator
$16.16 - $20.66 per hour
...click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client... ...hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Shift work
Afternoon shift
Banfield
Lutherville Timonium, MD
2 days ago
Civil Project Manager
...land development experience ~ Strong site design experience ~ Civil 3D proficiency ~ Excellent communication and project management skills ~ PE preferred Benefits Excellent benefits Competitive compensation Professional growth opportunities...
Liberty Personnel Services, Inc.
Cockeysville, MD
4 days ago
Customer Service Manager
...Client Services Manager BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Home Health office... ...entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality...
Work at office
Local area
Immediate start
Phenom People
Towson, MD
1 day ago
Operations & Administrative Coordinator
$60k - $65k
...positive team player who thrives under deadlines. Tech‑savvy with proficiency in Microsoft Office and related tools. Discretion and professionalism in handling sensitive information. Location: Towson, MD Pay: 60,000-65,000 All qualified applicants will receive consideration...
Full time
Work at office
Local area
Ultimate Staffing
Lutherville Timonium, MD
5 days ago
Facilities - CM Project Manager (Rail/Transit)
$110k - $176.8k
...a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States....
Full time
Contract work
For contractors
Work at office
Johnson,-Mirmiran-
Cockeysville, MD
2 days ago
Practice Manager of Operations
...prioritize efforts of team to support Doctor achieving their Top 10 Professional goals Create alignment with doctor through daily one on ones,... ...Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over...
Work at office
Local area
Day shift
Heartland Dental LLC
Towson, MD
16 hours ago
Project Manager
$71.98k - $78.65k
...university with a bachelor's degree Plus Three years' professional experience in planning, zoning, or development management.... ...submit degree equivalence documentation from World Education Services, Inc. ( Mail or deliver documents to: ATTN: Project...
Full time
Contract work
Work experience placement
Work at office
Flexible hours
Weekend work
Afternoon shift
Baltimore County
Towson, MD
1 day ago
Customer Support Coordinator
...FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed... ...for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the...
Flexible hours
Flex Technology Group
Cockeysville, MD
3 days ago
Business Development Manager / Sales Professional - Staffing (100% Remote)
$90k
...team and continue to grow their career with us! The Opportunity We are seeking a driven Business Development Manager/Sales Professional to help develop new business with companies in the Greater DMV (Washington D.C., Maryland, Virginia) and Baltimore areas. A...
Base plus commission
Full time
Remote work
Work from home
The Midtown Group
Baltimore, MD
4 days ago
Store Operations Consultant
...are responsible for assisting our Wireless Sales Consultants sell a full range of telecommunications products and services to our guests in a professional and customer friendly approach. You will multitask, display basic math skills, work a flexible retail schedule, develop...
Part time
Flexible hours
Victra - Verizon Authorized Retailer
Cockeysville, MD
2 days ago
Legal Operations & Records Specialist
...manage insurance certificates, assist across departments, and help with risk management tasks while maintaining confidentiality in a fast-paced professional services firm. Strong organization and MS Office skills are essential. #J-18808-Ljbffr Riverside Community Care
Riverside Community Care
Cockeysville, MD
4 days ago
Part-Time Store Operations & Guest Experience Consultant
...guest experience. You will support our Wireless Sales Consultants by selling a full range of telecommunications products and services in a professional, customer-friendly manner. Ideal candidates have excellent communication, basic math and problem-solving skills, and the...
Part time
Victra - Verizon Authorized Retailer
Cockeysville, MD
16 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Professional Services. Be the first to apply!