Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience Specialist

Octopus Energy Group

Revolucionamos la energía para cambiar el mundo En Octopus Energy , no somos una eléctrica tradicional. Somos un equipo de personas apasionadas que trabaja cada día para hacer que la energía sea 100% renovable, accesible y justa para todos . Creemos en la tecnología y la innovación como motores del cambio . Queremos transformar la forma en que el mundo consume energía, eliminando barreras, simplificando procesos y ofreciendo un servicio más humano y transparente. Por esto mismo, nuestro compromiso es claro: la energía limpia debe ser la norma, no la excepción . Para lograrlo, combinamos sostenibilidad con un enfoque centrado en las personas, impulsando un servicio excepcional y construyendo un equipo increíble que comparte nuestra visión. Pero nada de esto sería posible sin personas como tú. Para seguir creciendo y transformando el mercado, buscamos talento con ganas de marcar la diferencia. Si quieres formar parte de este cambio, aportar tu energía y ayudar a construir un futuro más verde. ¿Qué estamos buscando? Buscamos un/a Customer Experience Specialist para unirse a nuestro equipo de Marketing y ayudarnos a diseñar, liderar y mejorar continuamente el journey completo del cliente, tanto en canales de comunicación, como en procesos operativos, asegurando una experiencia coherente, simple y memorable. Trabajar de forma transversal con los diferentes equipos para eliminar fricciones, mejorar procesos y reforzar la satisfacción y confianza del cliente. Si te apasiona la tecnología renovable, te gusta trabajar en campo y quieres formar parte de una empresa en plena expansión, ¡esta es tu oportunidad! Lo llamamos el ‘Efecto Octopus’. Trabajar en Octopus Energy significa formar parte de una compañía donde la cultura y las personas son lo más importante. Apostamos por la flexibilidad y la conciliación. Queremos que desarrolles tu potencial al máximo. Creemos en un modelo energético más justo y sostenible. ¡Te estamos esperando! ¿Qué harás en tu día a día? Gestión integral del Customer Journey: Mapear y optimizar el viaje completo del cliente desde onboarding hasta renovación y recomendación. Identificar fricciones, ineficiencias y oportunidades de mejora en procesos, comunicación y canales. Asegurar coherencia entre experiencia digital, atención al cliente, facturación y comunicación. Colaboración con diferentes áreas de la compañía Trabajar con producto para definir funcionalidades centradas en necesidades reales del cliente. Colaborar estrechamente con los equipos de Atención al Cliente y ventas para que la experiencia sea coherente, empática y excepcional. Transformar el feedback diario en ideas y mejoras que simplifiquen la vida de los clientes. Colaborar con diseño y UX/UI para testear y mejorar usabilidad, lenguaje y experiencia completa del cliente. Voice of Customer (VoC) Analizar insights de NPS, CSAT, tickets, encuestas y redes sociales. Convertir feedback en reportes accionables para los equipos implicados. Coordinar sesiones de escucha, entrevistas y pruebas con clientes. ¿Qué necesitas para brillar en este rol? Más de 5 años de experiencia en Customer Experience, Journey Design o Service Design. Conocimientos avanzados en métricas de experiencia, análisis de datos, investigación cualitativa y mejora de procesos. Capacidad de liderazgo transversal, pensamiento estratégico, organización y comunicación con stakeholders. Lo que ofrecemos Ubicación: Valencia. Modalidad: Híbrida. Horario: 40h semanales - Jornada Completa. Beneficios extra Share options de Octopus Energy. Desayuno y fruta en la oficina. Retribución flexible (comida, transporte, guardería, seguro médico...). Ayudas para la compra de vehículos eléctricos. Plan de pensiones. Formación en producto y desarrollo profesional. Ambiente dinámico, cercano y divertido. Eventos: Family Dinner y muchas más experiencias en equipo. Por qué te gustará estar aquí En Octopus Energy, hacemos las cosas diferentes. Creemos en un entorno laboral donde puedas ser tú mismo/a, desarrollarte profesionalmente y sentirte parte de un equipo que realmente quiere cambiar el mundo. Somos un Great Place to Work! En Glassdoor, hemos sido reconocidos como una de las 50 mejores empresas para trabajar y nuestra cultura ha sido destacada en múltiples ocasiones. Si quieres conocer más sobre cómo trabajamos, escucha a nuestro CEO en este podcast sobre nuestra cultura y valores. ¿Te unes al cambio? Si quieres formar parte de este proyecto y ayudar a construir un futuro más verde, ¡envíanos tu candidatura! Adjunta tu CV y, si tu perfil encaja, nos pondremos en contacto contigo. ¡Estamos deseando conocerte! #J-18808-Ljbffr Octopus Energy Group

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in New York, NY vacancy
  •  ...TJX Companies, HomeGoods store, seeks a customer-facing associate in Clearwater, FL. The role focuses on delivering a highly satisfying customer experience, maintaining a clean, organized store, and supporting store operations. You may cross-train in multiple areas to... 
    Suggested

    Dormont Manufacturing Company

    New York, NY
    5 days ago
  •  ...Teleperformance is seeking a Customer Sales Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with...  ...based tools to resolve issues and ensure a positive customer experience. Position offers ongoing opportunities and is open to... 
    Suggested
    Remote work

    Teleperformance USA

    New York, NY
    1 day ago
  • $27.98 - $32.21 per hour

     ...Overview About the Role We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every... 
    Suggested
    Seasonal work
    Flexible hours
    Afternoon shift

    Intuit Inc

    New York, NY
    3 days ago
  • $50k - $52k

     ...Who we Are? Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities...  .... The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to... 
    Suggested
    Contract work
    For contractors
    Work experience placement
    Work at office
    Remote work
    3 days per week

    Intersection Parent, Inc.

    New York, NY
    2 days ago
  • A plumbing service provider is seeking a Customer Service & Sales Representative for a full-time remote position. The role involves answering...  .... Ideal candidates will have over 3 years of customer service experience, strong communication skills, and the ability to multitask.... 
    Suggested
    Remote job
    Full time
    Flexible hours

    School Result

    New York, NY
    5 days ago
  • $105.4k - $207.8k

    Position Summary Our Deloitte Customer team empowers organizations to build deeper...  ...design. We can enhance customer experiences and drive sustained growth and customer...  ...September 30, 2026 A Customer Deployment Specialist at Deloitte assists and supports activation... 
    Local area

    Deloitte

    New York, NY
    1 day ago
  • $17 per hour

     ...something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary In person marketing...  ...checking in Greet, present, and incentivize prospective customers to attend a sales-preview tour Screen and qualify potential customers... 
    Hourly pay
    Temporary work
    Seasonal work
    Worldwide
    Flexible hours

    Travel + Leisure

    New York, NY
    1 day ago
  • $19.99 - $22.63 per hour

     ...of it all. Your goal? Create meaningful connections with every customer with your personalized sales expertise. Meeting sales targets...  ...meet customers’ needs. Prior retail or customer-facing sales experience is a plus. No sales experience? We’ll provide you with the tools... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Flexible hours

    AT&T

    New York, NY
    3 days ago
  • $50.8k - $102.69k

     ...Site (5 days) What's in it for you: Step into the role of Customer Sales Associate and become the trusted advisor that our customers...  ..., and promotions in order to provide a premier customer experience and drive sales. - Interact with customers both on the phone... 
    Hourly pay
    Full time
    Local area
    Work from home
    Weekend work

    Trane Italia

    New York, NY
    1 day ago
  • $95k - $105k

     ...Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and...  ...your development and growth. Join us!Job Summary: The Customer Facing Supply Chain Specialist (B2B) ensures flawless execution of the order-to-cash... 
    Work experience placement
    Remote work
    2 days per week
    3 days per week

    Nestlé

    New York, NY
    1 day ago
  •  ...Overview Technical Customer Care Representative I (Entry-Level) at MCI. Remote Work-at-Home, Full-Time, Hourly + Bonus. This position...  ...background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across... 
    Hourly pay
    Full time
    Contract work
    Casual work
    Work at office
    Remote work
    Work from home

    MCI

    New York, NY
    5 days ago
  •  ...The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot...  ...communication and multitasking are essential. Join a team that values training, growth, and a positive customer experience. #J-18808-Ljbffr... 
    Full time
    Remote work
    Work from home

    The Sydney Call Centre

    New York, NY
    5 days ago
  •  ...Description Job Title: Customer Service Representative Job Type: Full-time Location: Akron Area We are seeking a highly motivated and...  ...work in a fast-paced environment - Previous customer service experience preferred We are an equal opportunity employer and welcome applicants... 
    Full time
    Work at office

    GrabJobs

    New York, NY
    1 day ago
  • $26 per hour

     ...blithequark is seeking a Customer Service Representative for our Merchant Services team. You will provide exceptional support to merchants...  ...the Merchant Services Manager and collaborate with a distributed team to deliver top-notch customer experiences while #J-18808-Ljbffr... 
    Hourly pay
    Full time
    Work from home

    RAIL-WAY INC

    New York, NY
    15 hours ago
  • $16.72 per hour

     ...A local print service center in Georgia seeks a Customer Experience & Escalation Specialist to manage customer inquiries and complaints. This full-time role requires 1–2 years of customer service experience, excellent multitasking, and communication skills. The position... 
    Hourly pay
    Full time
    Local area

    AlphaGraphics

    New York, NY
    5 days ago
  •  ...Trigyn Technologies, Inc. is seeking a Call Center / Customer Service Representative to work onsite in Long Island City, NY. The role...  ...records. Candidates should have 2–4 years of customer service experience, a HS Diploma or GED (foreign credentials must be evaluated by... 

    Trigyn Technologies

    New York, NY
    5 days ago
  •  ...provide exceptional support to gig workers, ensuring a positive experience while navigating our innovative platform. Responsibilities...  ...promoting platform features. The ideal candidate should possess customer support experience, excellent communication skills, and the ability... 
    Remote work

    NoGigiddy

    New York, NY
    5 days ago
  •  ...About the job Customer Service Specialist - Remote About Us We are the worlds only 100% union-label supplemental benefits provider, proudly...  ..., and professional attitude Customer service or sales experience (preferred, not required) Basic computer skills and... 
    Weekly pay
    Permanent employment
    Remote work
    Worldwide
    Flexible hours

    American Income Life: AO

    New York, NY
    5 days ago
  •  ...As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Your main...  ...provide excellent customer service and support, ensuring a positive experience for our clients. This is a full-time, permanent position with... 
    Permanent employment
    Full time
    Live in
    Work at office

    GrabJobs

    New York, NY
    2 days ago
  •  ...A customer service company is seeking a Customer Service Representative to work from home. The role involves handling customer inquiries...  ..., and troubleshooting issues. While previous customer service experience is not required, candidates must be reliable and have good... 
    Full time
    Remote work
    Work from home

    SALUDOS.com

    New York, NY
    5 days ago
  • $17.5 - $18 per hour

     ...Customer Service Associate Company Overview: GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company...  ...with retail stores to resolve customer concerns related to store experience Any additional duties that are necessary due to the... 
    Hourly pay
    Work at office
    Local area

    Uniqlo

    New York, NY
    5 days ago
  •  ...banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the...  ...ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results... 
    Full time
    Work at office

    Fifth Third

    New York, NY
    1 day ago
  • $57k - $67k

     ...time of day. Job Overview At Lavazza North America, the Customer Service Specialist - Retail specifically supports the Retail division within...  ...This department strives to deliver a best-in-class customer experience through leading critical customer facing functions such... 
    Casual work
    Work at office
    Flexible hours

    Luigi Lavazza SPA

    New York, NY
    5 days ago
  •  ...thriving environment for employees and customers alike, If you are based out of Spokane,...  ...to join our team as a Customer Service Specialist.The successful incumbent possesses a strong...  ...five years relevant customer service experience required, preferably in a supply chain... 
    Full time
    H1b
    Work at office
    Remote work
    Monday to Friday
    Shift work

    GrabJobs

    New York, NY
    1 day ago
  •  ...building the future of collectibles, bringing culture, community, and commerce together in one mobile experience. We're a small team building fast, and we're looking for a Customer Support Lead to own the customer experience. You'll build Trove's support function from the... 
    Work at office
    Flexible hours
    3 days per week

    TROVE

    New York, NY
    5 days ago
  •  ...A leading SaaS startup in New York is seeking a skilled Customer Support professional to enhance customer satisfaction through effective...  .... Applicants should have 3+ years of customer support experience in a SaaS environment, native-level English, and a passion for... 
    Flexible hours

    Guidde

    New York, NY
    5 days ago
  •  ...We are seeking a friendly, detail-oriented Customer Service Representative to assist homeowners who are seeking help with government...  ...with program guidelines Qualifications: Prior customer service experience (phone and email support preferred) Excellent verbal and written... 

    Supreme Talent

    New York, NY
    5 days ago
  • $60k - $80k

     ...A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role...  ...top-notch customer service. With 5+ years of customer support experience and strong management skills, you will be pivotal in improving... 
    Remote work

    EMpower

    New York, NY
    5 days ago
  • $34.1k - $53.2k

     ...Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are...  ...the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required... 
    Work experience placement
    Remote work
    Monday to Friday
    Shift work
    Afternoon shift

    GrabJobs

    New York, NY
    2 days ago
  •  ...County Waste, a Waste Connections Company, is looking to add a Custome r Service Representative to our team in Clifton Park, NY....  ...What we need from you: 2 years of high volume Customer Service experience Experience with Microsoft Word , Excel and Outlook Excellent verbal... 
    Hourly pay
    Temporary work
    Local area
    Monday to Friday

    Waste Connections

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!