Operations & Content Excellence Program Manager - Global Sales Activation

Responsibilities Build, maintain, and continuously improve the team's operating model Manage intake processes and triage incoming requests across Activation and Adoption workstreams Oversee resource planning and capacity management in partnership with program leadership Facilitate recurring team calls and cross-functional alignment sessions Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning Manage Metrics & Reporting frameworks to track program health and outcomes Lead a creative contractor team to deliver high-quality, scalable content solutions Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups Lead a team of contractors to drive operational and content excellence Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting Requirements 8+ years of experience in Program or Operations Management Demonstrated experience in change management, program management, and operations Proven experience leading or managing creative teams and/or contractors Hands-on experience with Asana or similar project management software Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent) Prefer Prosci certification or deep working knowledge of the ADKAR model Strong ability to manage multiple stakeholders across global and regional teams Experience in a creative agency or internal content production environment Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment Experience supporting large-scale sales transformation or enablement programs Certifications & Qualifications Prosci certification ADKAR model knowledge #J-18808-Ljbffr Jobtailor